It Service Desk Agent Weekends
Belfast, United Kingdom
Job Description
Summary
- Job Reference: VR150925
- Job Title: IT Service Desk Agent
- Salary: circa 30k - 35k pa
- Location: Belfast, City Centre
- Contract: Temporary, full-time, 8+ weeks (possibility for ongoing extensions) - to start ASAP
Overview
We are recruiting an IT Service Desk Agent for a 24/7 helpdesk on a Thurs-Mon 1pm to 10pm shift, WFH Sat/Sun and later half of shift on Thurs/Fri/Mon.
You'll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue.
This is a large organisation with plans to expand, so there could be the possibility of extension or promotion down the line.
Requirements
- Strong technical help desk experience, with good customer service
- Essential - Strong IT support knowledge - Windows, SharePoint, Teams, Emails, Exhange, User access etc
- MSP experience would be great to have
- Experience raising and resolving tickets
- Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc
- Pick up and resolve tickets - providing technical support to end users including product users/business representatives - all issues fairly complex across Windows/SharePoint/Emails/Exchange etc
- Work at a fast pace to ensure issues resolved efficiently and effectively
- Collaborate with the wider team to ensure an excellent IT Support service
- Be proactive in learning and developing new technologies
- Adhere to company policies and procedures with particular attention to Cyber Security.
- Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc
Skills Required
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Job Detail
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Job IdJD3756734
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£30,000-35,000 per year
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Employment StatusPermanent
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Job LocationBelfast, United Kingdom
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EducationNot mentioned