Job Description

Overview

Founded in 2021, our client is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.

Our client fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.

Key Responsibilities

Annual wage

16,500 a year

Training course

Information Communication Technician Level 3

Hours

Monday- Friday 9.00am- 5.30pm

37.5 hours a week

Duration

16 Months

Technical Duties

Respond promptly to support requests via telephone and email. Diagnose and resolve basic end-user IT issues. Escalate complex technical problems to senior service desk personnel. Continuously develop knowledge across vendor products offered by the business. Stay informed on emerging cybersecurity threats through industry resources. Take ownership of personal learning and development.

General Responsibilities

Deliver a professional, helpful, and adaptable service to both internal and external customers. Uphold company values and represent idash Solutions positively in all interactions. Adhere to company policies, procedures, and health and safety standards. Promote equality, diversity, and customer-centric principles in all aspects of work. Provide support to team members and undertake additional duties as directed by your line manager.

Candidate Profile

Essential Qualities

Strong written and verbal communication skills. Excellent organisational and time management abilities. Positive attitude and strong team collaboration.

Benefits

21 days annual leave (plus bank holidays). Company-organised social and professional events. Personal private healthcare.

Essential qualifications

BTEC (Level 3) IT (Grade Pass or above) desirable

Desired qualifications

GCSE English (Grade Grade C (4) or above) required GCSE Maths (Grade Grade C (4) or above) required

Training

An apprenticeship includes regular training with JBC Skills Training. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

IT solutions technician

Equal to Level 3 (A level)

Your training plan

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
JBC delivers this apprenticeship over 16-months. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).

The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

Job Types: Full-time, Apprenticeship

Pay: 16,500.00 per year

Benefits:

On-site parking Private medical insurance
Ability to commute/relocate:

St. Neots PE19 8EL: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

St. Neots PE19 8EL (preferred)
Work Location: In person