Job Description

Service Desk Analyst
Are you passionate about delivering exceptional IT support and ensuring seamless user experiences in a Medical environment?
We are looking for a proactive and customer-focusedService Desk Analyst to join our strong IT team. In this role, you will be the first point of contact for technical issues, providing timely and effective support to end-users across the organisation and manage a multi factor hardware selection of our estate.
Main duties of the job

• To act as ambassadors for the Information Services department communicating effectively and clearly; in a polite and courteous manner, providing an excellent 'front of house' function for the department, always dealing with sensitive or confidential information appropriately. Communicating or requesting complex technical information in a manner that can be understood by non-technical or unskilled users.
• To provide first- and second-line IT technical assistance, training and advice on the operational support of PCs, Printers and other associated hardware, either in person, by telephone, by email or via remote control.
• To provide first- and second-line support for a range of software centred around but not limited to the Microsoft platform, a variety of mobile devices and NHS digital solutions.
• Act in an advisory capacity to Trust IT users, dealing with a wide range of unexpected and unplanned incidents and problems determining a course of action or a response to reported issues as they happen.
• To work with the Trust Smart Card Estate and assist users with their implementation

About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Details
Date posted
06 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year PA
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
427-7503386
Job locations
Royal United Hospitals
Combe Park
Bath
BA13NG
Job description
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role. Job description
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifiactions and training
Essential

• Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc

Desirable

• ITIL Qualification

Knowledge and Experience
Essential

• Providing a customer service function
• Knowledge of Microsoft Office Software
• Proven IT system administration skills

Desirable

• Experience with NHS systems and processes
• Theoretical and practical knowledge of personal computers and their major components to an intermediate level, e.g., able to replace items such as memory and expansion cards.

Person Specification
Qualifiactions and training
Essential

• Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc

Desirable

• ITIL Qualification

Knowledge and Experience
Essential

• Providing a customer service function
• Knowledge of Microsoft Office Software
• Proven IT system administration skills

Desirable

• Experience with NHS systems and processes
• Theoretical and practical knowledge of personal computers and their major components to an intermediate level, e.g., able to replace items such as memory and expansion cards.

Skills Required