Job Description

About The Role
Let's grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced IT Service Desk Team Leader looking for an opportunity to grow in a friendly environment, we're looking for you!
We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together ...
What you'll be doing

• Champion a culture of service excellence, accountability and continuous learning within the team.
• Manage ticket and call queues to ensure all work is carried out in a timely manner and with robust triage
• Manage high priority incidents whilst putting security at the forefront.
• Managing employee goals and objectives, offering necessary support and development
• Proactively seek and implement opportunities for automation and efficiency

About You
What you'll bring to the team

• Proven ability to proactively identify and implement service improvements
• Interest and experience in automation of IT service desk processes
• A flexible approach is required, with the ability to deliver results within tight deadlines when necessary
• The ability of working under pressure, taking the initiative, and prioritising both their own and others' workloads
• Customer centric approach prioritising customer satisfaction and service quality

Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Hybrid working with 3 fixed days a week in the office
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

Skills Required