Job Description

Please note, this is an apprenticeship opportunity. If you have a Level 3 or higher IT related qualification, or extensive experience in a similar role, we can not proceed with your application.

Employer:

Flogas Britain Limited

Role:

IT Solutions Apprentice

Location:

Leicester LE7

Salary:

18,000 - 22,000 p/a

Hours:

37.5 hours per week, Monday to Friday 08:30 - 17:00

Overview

The primary role of the IT Apprentice is to be a point of contact for our customers via phone and IT Support Portal. This is a junior position, working alongside the Service & business partnering teams and is an ideal starting point for an individual to progress their career as an IT professional.

The IT Apprentice will be mainly involved in supporting the business partnering team in the delivery of projects & procurement, as well as supporting technical works and department administrative tasks. Task should be progressed within SLAs and escalated appropriately where required.

The IT Apprentice is also expected to work closely with other IT department personnel, to provide assistance on tasks that may be outside the scope of their knowledge or expertise, which will develop their abilities across various areas of the department (infrastructure, security, networking etc.)

The IT Apprentice may also be given small IT projects to work on alongside more experienced members of the department.

Key Responsibilities:

Support the renewals and procurement process

Arranging vendor meetings Raising purchase orders Process goods on receipt

Support technical project delivery

Participate in project meetings, helping to track progress, risks, and action items. Work with technical teams and customers to facilitate smooth delivery of IT projects. Assist IT Business Partners in understanding business needs and translating them into IT requirements

Support technical installations

Support installation of on-site IT equipment such as routers, switches, computers & CCTV

Maintain Assets

Keep check on stock of dispatched and returned hardware - update asset system to reflect changes Raising and GRN of purchase orders

Documentation

Maintain documentation and create user guides where applicable for repeat tasks Maintain records, documentation, and reports to support decision-making Contribute to user training and communication plans during system changes or upgrades.

Assisting technical and support functions in issue resolution

Support resolution of tickets Liaise with end users to diagnose and fault find

Support colleagues with IT helpdesk enquires

Taking calls Resolving IT support requests Escalate cases as required

Skills and Qualifications:

Essential:

A strong interest in IT# Willingness to learn and get involved in a variety of IT related tasks Willingness to travel within the UK Strong written and oral communication skills Strong mathematical skills Strong customer service orientation Strong interpersonal skills Ability to present ideas in user-friendly language Highly self-motivated A natural aptitude for learning new technology / software / applications Keen attention to detail Proven analytical and problem-solving abilities Basic understanding Microsoft Office (Excel & Word) Team player

Desirable:

Previous experience in a Customer Support role Previous experience in an IT environment IT or vendor specific qualifications Full UK Driving Licence ( held > 2 Yrs ) Proficient with Microsoft Excel

Employee Benefits:

Employee Assistance Programme Eyecare & Flu vaccination Access to MyHub which includes up to 900 discounts at retailers across the country
Job Types: Full-time, Apprenticeship

Pay: 18,000.00-22,000.00 per year

Application question(s):

Do you drive with access to a car? What IT related experience to you have? (This can include IT related hobbies, and online courses) What customer service experience do you have, and how could these skills be transferrable into the world of IT Support?
Work Location: In person

Reference ID: Flogas