Job Description

Job Title IT Specialist

Reports to: Duty Manager
Location: London - Heathrow (T5 site)
Contract Type: Permanent
Introduction to role
Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The role of the Client Device is to ensure that the baggage system infrastructure runs effectively & efficiently.
Role Responsibilities
This role would suit someone who will exercise caution whilst at the same time adhere to rules and procedures. Maintaining quality and the ability to work in a friendly manner to high standard operating procedures that are important aspects of this job. The role is technically orientated and involves a variety of activities which require attention to detail and the ability to communicate with others. If you are self-disciplined, logical, accurate, compliant, factual, conventional, flexible, active and have the ability to persuade and advise others in areas of your knowledge and expertise then this role would suit you.
Your responsibilities and activities will include:

• Manage the WINTEL Infrastructure estate.
• Support of Baggage Information Displays (BIDS)
• Support of Manual Coding stations, Problem Bag stations, Vibes and Scada clients
• Monitor ticketing queue and responds to service requests or incidents. Resolve/escalate infrastructure related incidents in a timely manner minimizing potential disruptions
• Performs routine maintenance tasks for infrastructure systems as required
• Maintain a good working knowledge of current infrastructure and future trends
• Monitor systems and identify performance issues proactively
• Support, design, implement and test of disaster recovery routines & procedures
• Follows defined procedures to monitor systems resolve problems or escalate.
• Develop and maintain new and existing procedures
• Ensure all requests are dealt with efficiently, and correctly in order to carry out daily task and duties plus housekeeping

Role Qualification and Skills

• Windows XP/7/10/11 desktop OS
• A sound grasp of ICT skills including use of MS Office
• Linux/Unix (Experience or understanding)
• Backup/Restore imaging technologies (Awareness and understanding)
• PowerShell/Python or any scripting experience.
• Network/Wireless/Routing (Understanding and awareness)
• Ability to work as single skillset knowledge source
• Ability to work under pressure to strict time scales
• Good Analytical Skills
• Understand incident management and ticket assignment, working within published SLAs and OLAs

What we offer

• 28 days annual leave (excluding public holidays)
• Private Medical Cover
• Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognize your coworkers where points are awarded that can be exchanged for a range of goods and discounts

Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.

Skills Required