Job Description

About the Role
Samsara's IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team, you'll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.
Location: This is an in-office position requiring 5 days per week (Monday-Friday) in our London office.
You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Excel in the technical realm by managing SaaS applications such as Okta, Slack, Zoom, and Google Workspace
• Take a leading role in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
• Help employees, including C-level execs, resolve their technical problems
• Share your technical expertise through documentation in our Confluence knowledge base.
• Document best practices and solutions in our knowledge base to enable knowledge sharing and continuous improvement.
• Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution.
• Provide hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
• Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.
• Mentor new hires as the team grows quickly
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Previous experience in IT support as a Sysadmin, ideally in a fast-paced or high-growth environment.
• Fluency with enterprise SaaS platforms, especially those that enable collaboration and executive productivity (Google Workspace, Zoom, Slack, Okta, Atlassian Suite).
• Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices.
• Strong understanding of A/V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events.
• Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
• Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations.
• Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues.
• Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision.
• Bachelor's degree in a technical field (e.g., Computer Science, Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

• Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or enhance support workflows.
• A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
• A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.

Skills Required