Job Description

GBUK Group is a rapidly growing company comprised of award-winning specialist companies that excel in providing enteral feeding, critical care, patient handling and vascular access devices and services. Our primary goal is to enhance patient care through our innovative solutions. With a network of over 1,500 suppliers supporting the NHS, we have established ourselves as a top 20 supplier since our inception in 2008.

Headquartered in Yorkshire, our 80,000 sq. ft. warehouse ensures the distribution of over 600,000 medical devices to healthcare professionals on a daily basis. Our unique blend of distributed, as well as proprietary products, have expanded our reach to over 45 countries worldwide, with the recent establishment of warehouse facilities in Europe.

At GBUK Group, our culture is deeply rooted in our core values of Solution Focused, Collaboration, Innovation, Adaptability, Communication and Integrity. These values drive our commitment to delivering high-quality products and services that positively impact patient care globally.

GBUK Group is committed to globally enhancing patient care by being the leading specialist provider of enteral, critical care and patient handling products and services. Combined with innovative market leading solutions. GBUK Group enables healthcare professionals to treat patients with confidence; safely and efficiently.

We are seeking a candidate to provide initial technical support for the business, enabling staff to work effectively and supporting the day-to-day running of the IT team.

Duties will include:

Provide hands-on, first and occasional second-line IT support and assistance across the business alongside our Managed IT Support Provider. Responding to support enquiries directly from staff and helping to resolve hardware and software problems, forwarding on to our Managed IT Support Provider when appropriate. Liaising with and escalating issues internally and to third party software vendors and support partners to provide successful and timely resolutions. Provide excellent customer service and professionalism at all times. Assist in the development of the Knowledge Base to document working procedures. Proactively identify areas for improvement and drive through to implementation. Assisting in the delivery of technology enhancing projects when required, working alongside the wider IT team. Supporting the IT Asset Administrator as required. Provide admin support to the IT team

Essential Requirements

Experience in a ticketing system environment. IT Systems / Support experience. Knowledge of Microsoft 365 premium office suite. Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).

Desirable

Knowledge of Active Directory. Basic network comprehension of TCP/IP & DNS. Microsoft 365 Admin Centre experience.

Equality:

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Application question(s):

Do you have a full driving license and access to your own car as there are no public transport links to our site?
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person