Job Description

IT Support Analyst
Digital Service Delivery Location: Greenwich Campus
Salary: 28,031 to 31,236 plus 5476 London weighting per annum
Contract Type: Permanent
Release Date: Thursday 25 September 2025
Closing Date: Thursday 09 October 2025
Interview Date: To be confirmed
Reference: 5138
Please note: should we receive a high volume of applications, we reserve the right to close this vacancy early.
Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support.
We are seeking an outstanding individual with an exceptional customer service approach to join the Digital Service Delivery team as an IT Support Analyst. The post holder will be responsible for providing frontline IT and AV support services to all university staff, students, and partners.
You will have a passion for customer service and able to work with a wide range of users in a fast-paced demanding environment either, face-to-face, phone, email or live chat. You will be responsible for ensuring all our users receive excellent IT Support.
We are looking for someone who can support our end users in resolving IT technical issues. Your responsibilities will include responding to technical queries and issues and resolving these problems in a timely manner.
The post will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich with a requirement to work at our Avery Hill campus on a rotation basis regularly. The University is situated across three beautiful campuses, boasting state-of-the-art facilities and an international staff and student community.
To find out more about our team, visit our webpage.
For an informal discussion about the post please contact Jaswant Singh on
Should you have any queries please contact the People Directorate Team on
The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of including an excellent pension scheme, generous holiday entitlement, flexible working options including and a genuine commitment to development.
We are looking for people who can help us achieve our , through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.
Discover why the university of Greenwich is the perfect place to shape your future - watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us .
To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).
Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.
We are committed to building a strong, diverse workforce that reflects the communities we serve.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to / , we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees' experience, and we are committed to implementing progressive diversity talent management
Further details:

Skills Required