Job Description

Do you have a passion for IT and providing support? Have a good understanding of PC hardware and software? We have an exciting position for an apprentice to assist with IT support. If you have what it takes, apply now!

Apprenticeship summary

Annual wage

14722.50 a year

Working week

8am - 4:30pm Monday - Friday

Total hours per week: 37.5 hours a week

Expected duration

16 Months

Apprenticeship level

Advanced
Level 3 (A level)

What will the apprentice be doing?

Based primarily on a customer site, with supervision, this is a varied and interesting support position which allows the successful applicant to:

Gain first line support and troubleshooting experience. Develop the required soft skills to be able to deal with people at all levels within organisations. Work at a number of client sites over a period of time. Develop time management skills. Work within real world IT situations. Deal with both end user and server administration tasks. Work with software and equipment from HP, Cisco, VMWare and Microsoft in both physical and virtual environments. Be a valued member of a small team.
Key responsibilities will be:

To provide responsive IT support to client requests. To provide proactive IT services. To add value to the IT provision provided by the company.

What training will the apprentice take and what qualification will the apprentice get at the end?

On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
The classroom training for the IT Solutions Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.

Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

The 4 Information Communications Technician modules are:

Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business principles

What is the expected career progression after this apprenticeship?

Possible progression to a level 4 apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.

Requirements and prospectsDesired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Analytical skills Logical Team working Initiative

Qualifications

GCSE or equivalent English (Grade A-C or 9-4) essential
GCSE or equivalent Maths (Grade A-C or 9-4) essential

Things to consider

Candidates should have a driving license and ideally their own mode of transport to move between client sites as required. This is an excellent opportunity for someone wanting to get into the Professional IT services field. Fluid partner with major IT vendors including Microsoft, HP and VMWare. Progression within the company is encouraged and highly likely where ambition is matched with excellent performance.

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Information Communications Technician
Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Ability to commute/relocate:

Cambridge CB23 2TN: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Licence/Certification:

driving license (required)
Work authorisation:

United Kingdom (required)
Location:

Cambridge CB23 2TN (preferred)
Work Location: In person