Job Description

IT Support Apprentice (2-year contract)
Salary: 26,717 - 27,983
Kick-start your career in IT with us!
Are you finishing school, college, or university and looking to start your career in technology? Do you enjoy solving problems and helping people? This apprenticeship is a great opportunity to build your skills, gain a recognised qualification, and get hands-on experience in a real IT Support team.
What you'll be doing
As an IT Support Apprentice, you'll be part of our first line team - the friendly voice (or face!) that helps colleagues when their tech isn't working as it should. Don't worry if you don't know all the answers yet - you'll get full training and support to build your confidence and knowledge.
Day-to-day, you'll:

• Be the first point of contact for IT queries (by phone, email, or online)
• Help fix issues with laptops, software, and accounts
• Escalate more complicated problems to colleagues when needed
• Set up new users and devices
• Keep track of issues and solutions so we can spot trends and improve
• Deliver excellent customer service with a positive, can-do attitude

What we're looking for
We're not expecting you to be an expert - this is all about potential and enthusiasm. We'd love to hear from you if you are:

• Curious about technology and how things work
• A good communicator who enjoys helping people
• Keen to learn and grow your skills
• Able to stay organised and reliable, even when things get busy
• Comfortable working as part of a team

What you'll get from us

• A structured apprenticeship programme with a recognised IT qualification

(Level 3 Information Communications Technician - 18 months)

• Support and mentoring from experienced IT professionals
• Real experience working with IT systems and tools used every day in business
• A welcoming team environment where your ideas are valued

To achieve the most effective learning environment this role will be primarily office-based, from Council Offices, Argyle Road, Sevenoaks, Kent, TN13 1HG. Some occasional travel to sites located in Sundridge and Swanley may be required.
Do you want to know more about the role?
If you're ready to take your first step into the world of IT, we'd love to hear from you - for an informal conversation, please contact Darren Lepper, IT Manager, on 01732 227485.
For more information on the apprenticeship, please see Skills England Website -
Do you want to ensure you have the best chance of being shortlisted?
Read the and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.
Closing date: 19th October 2025
Interviews: w/c 27/10/25
Equal Opportunities
Sevenoaks - Working for Equality. We welcome applications from all sections of the community.
Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
How to apply
Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing recruitment@sevenoaks.gov.uk or contacting us on 01732 227383 to discuss how we can assist you in applying.

Skills Required