Job Description

We are looking for a motivated and enthusiastic individual to join our team as an IT Support Apprentice. This is a fantastic opportunity for someone eager to begin a career in IT, gain practical experience, and work towards a nationally recognised qualification.

In this role, you will support the IT department in maintaining and troubleshooting hardware, software, and network systems. You will be a key part of the team, providing first-line technical support to staff across the housing association and helping to ensure the smooth delivery of digital services that support our tenants.

Working alongside experienced IT professionals, you will gain hands-on experience with a wide range of technologies and support practices in a real-world environment. As part of your development, you will also be introduced to the Mary Gober Institute (MGI) approach, learning effective communication techniques that will help you deliver exceptional customer service and build positive relationships with users.

This role is ideal for someone with a genuine interest in technology, strong communication skills, and a willingness to learn and grow. You will be supported in working towards a Level 3 or Level 4 IT qualification, depending on your prior experience and educational background. Dedicated time will be allocated for study and professional development.

The apprentice pay scale applies to this role and is dependent on age.

Applications for this role close by 5pm Friday 8th August 2025

Are you our ideal candidate?

For more information and how to apply visit:
https://www.southlakeshousing.co.uk/our-current-vacancies/

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: 14,687.00-23,557.00 per year

Benefits:

Company pension Sick pay Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Kendal LA9 4UA: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: Hybrid remote in Kendal LA9 4UA

Application deadline: 08/08/2025