Job Description

Our client is now seeking a personable and enthusiastic IT Support Apprentice to join our small, hardworking, and busy technical support team. This is a very varied and exciting role covering many different technologies, inhouse and third party systems.

Apprenticeship summary

Annual wage

18,000 a year

Working week

Monday to Friday, 9.00am to 5.00pm.

Total hours per week:

37.5 hours a week

Expected duration

16 Months

Apprenticeship level

Advanced Level 3 (A level)

What will the apprentice be doing?

Provide technical support for Members (ARs) using HLP's composite Point of Sale System, along with support, where required, for Third Party Systems, including Twenty7tech, iPipeline and 360. Provide initial support to our network concerning our in-house CRM System. Logging and resolving ongoing Incidents, Service Requests and problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across in-boxes, phone contact and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. IT
Hardware / Software

Ensure new starter process is followed within agreed SLA Ensure the asset log is maintained and kept up to date Ordering replacement or new equipment Installing, removing or upgrading new or existing software

What training will the apprentice take and what qualification will the apprentice get at the end?

The classroom training for the Information Communications Technician (ICT):

Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship

What is the expected career progression after this apprenticeship?

Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Outstanding listening and communication skills Highly organised and ability to multitask. The ability to analyse information with a view to making informed decisions. Good team player with ability to work under own initiative. Adaptable and flexible to business demands
Qualifications

GCSE or equivalent English (Grade A-C/9-4) essential
GCSE or equivalent Maths (Grade A-C/9-4) essential

About the employer

Our client helps grow their customers mortgage and protection business by combining market-leading technology and support strategies that minimise risk. They aim to help them be efficient and keep them safe. With the needs of AR firms and advisers at the centre or core of the business, our client is a dynamic mortgage and protection network built around the principles of growth, loyalty, flexibility and trust.

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Information communications technician Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 18,000.00 per year

Work Location: In person