Job Description

Job Overview

Grab this rare opportunity to develop all-round IT skills providing outsourced IT technical support to local schools. This will be a fantastic learning experience. You will need to be a driver with transport for this mobile role. Apply now!

Apprenticeship summary

Annual wage

14,722.50 a year

Working week

Monday - Friday 9.00am - 5.00pm.

Total hours per week: 37.5 hours a week

Expected duration.

16 Months

Apprenticeship level

Advanced
Level 3 (A level)

What will the apprentice be doing?

Respond to Helpdesk requests remotely Help desk calls - taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the Technical team with maintenance tasks and installs

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

The classroom training for the ICT apprenticeship comprises of 4 modules.

Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module.

The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 ICT modules are:

Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business Principle
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

What is the expected career progression after this apprenticeship?

The employer is looking to offer full time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually. The majority of our management team started out as apprentices, and we have a history of training and developing well-rounded staff members from apprenticeship level

Things to consider

A full UK driver's license and access to your own vehicle is a requirement due to visiting several schools, travel expenses will be covered. All appointments are subject to a satisfactory enhanced DBS disclosure.

Benefits:

Work laptop provided, Work mobile provided and Travel expenses paid.

Requirements and prospects

Desired skills and personal qualities

Communication skills IT skills Attention to detail Customer care skills Analytical skills Logical, Team working Initiative
Qualifications

GCSE or equivalent English (Grade C (4) or above) essential GCSE or equivalent Maths (Grade C (4) or above) essential

About the employer

Our mission is quite simple - to provide Outstanding ICT Support for Schools. The PEL IT Support Service provides a local, familiar, on-site presence together with an integrated remote management solution, delivering a high-quality, responsive and personalised ICT service.

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Information communications technician
Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (required)
Location:

Luton LU3 (preferred)
Work Location: On the road