Job Description

Location

Norwich

Employment Type

Apprenticeship Agreement

Department

IT


Description
Acquire practical experience by supporting end users with Line of Business (LOB) software and maintaining IT hardware, while pursuing an IT apprenticeship qualification.

The apprenticeship includes time away from working for specialist training. You'll study to gain professional knowledge and skills. You will attend City College Norwich (Ipswich Road) one day per week for your training.


Please click the below link to find out more details surrounding the apprenticeship:

IT Support Apprentice - Find an apprenticeship - GOV.UK

Responsibilities

Key Responsibilities:

Serving as the first point of contact for system users to support Line of Business (LOB) software packages and IT hardware. Carry out administrative tasks across LOB software. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by users. Escalate cases to 2nd Line support when necessary. Pass on any feedback or suggestions by users to the appropriate internal team. Identify and suggest possible improvements on procedures. Prepare system usage reports. Setup and configure IT hardware.

Working Conditions:

The role is based in our Norwich office, with regular travel to other office locations as required. The work environment is fast-paced and dynamic, requiring the ability to handle multiple tasks and priorities. The IT Support Apprentice will work closely with the team, fostering a collaborative and supportive atmosphere. The position may require occasional out-of-hours work to address urgent issues or perform maintenance tasks.

PERSON SPECIFICATION:

Knowledge and Experience:

Essential

Strong interest in IT Desire to learn

Advantageous

Ability to diagnose and resolve basic technical issues

Skills:

Ability to communicate clearly and professionally Strong team member Excellent customer care and quality assurance

Personal Qualities:

Confident in own abilities Able to work under pressure Enthusiastic Attention to detail Requirements

Job Title: IT Support Apprentice

Department: Information Technology

Reports To: IT Support Manager/Chief Information Officer

Hourly wage between 11.79 per hour to 12.21 per hour

Working at Larking Gowen
At Larking Gowen, our people get the very best career opportunities in accountancy and business advice. Whether you're just starting out and you're looking for an Apprenticeship or Graduate opportunity or you've been working in the business for some time, we'll make sure you get all the support you need to take you to the next step in your career and beyond.



We pride ourselves on being a friendly business that looks after our people and is active in the community. As soon as you join us, you'll be working hands-on, and starting to build your own professional relationships.



Larking Gowen has been around for more than 130 years. We have gone from strength to strength and have built our reputation for loyalty and reliability. We're also forward looking, keeping abreast of change in a fast-moving environment.

Platinum credited training provider

Pension scheme (salary exchange)

Paid professional subscriptions

Rewards for client referrals

Social responsibility and charity support

Social and sports activities

Suggestion scheme and Innovation Fund

Paid holiday and option to purchase additional holiday through salary exchange

Corporate membership providing discounts on theatre and arts

Market Leading MediCash Programme

Employee Assistance Programme

3 x salary Death In Service