Job Description

Working within our Managed Services team you will assume the function of a Managed Services Engineer for a wide range of clients who have outsourced their IT support to Commercial Networks. This involves the monitoring and management of client backups, routers and firewalls, servers and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.

RESPONSIBILITIES

Delivery of quality proactive managed services across Commercial Networks client base

Network Operations Centre - Monitoring

Backup monitoring and management

Endpoint management and managed AV

Patch management

Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution

Management of risk and downtime during maintenance windows

Proactive assessment of events to reduce incidents and false alerts

IT Administrative tasks responsible for the client on boarding process or changes to the services provided

Automation, streamlining and development of the monitoring platform and solution

SKILLS & REQUIREMENTS

Solid previous experience in supporting or managing Microsoft networks and associated technologies

Excellent understanding of Microsoft Server and Desktop operating systems as well as related applications such as DNS, DHCP, SharePoint, Exchange and SQL.

Strong knowledge of our core products - Draytek Routers and UniFiWireless, HyperV, Dell Hardware

Basic knowledge of Apple Mac operating system as well as iPhone / iPad device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)

Cloud platforms - O365, Azure,

RMM and Professional Monitoring toolsets specifically Connectwise

Backup solutions - Datto, AutoTask Endpoint, Backup Exec, VEEAM, eVault, Azure

Process-focused

Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand.

Experience troubleshooting using monitoring metrics

Experience of problem management

Able to prioritise under pressure and work to deadlines

Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.)

Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required.

Ideally have 1+ years previous experience in a similar role

Commercial Networks offer a competitive salary as well as taking pride for a fun, friendly and creative working environment.

Lastly, we encourage our staff to play further key roles in our ongoing expansion as we build our business, as such there will be plenty of opportunities to progress your career within the company.

Job Type: Full-time

Pay: 26,500.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: cnltd11102022