Job Description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK.
About the role
An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team.
If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK. You'll work with a wide range of users to promptly resolve or escalate technical issues in a professional manner. This role will cover our northern region and involve regular site visits.
We are looking for someone who can:

• Respond to users software / hardware queries via email or phone
• Talk colleagues or clients through actions to resolve IT issues
• Prior experience with Microsoft stack and Azure (Cloud Services)
• Escalate issues to the relevant teams when necessary
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems
• Diagnose and solve hardware or software faults
• Update ticketing system ensuring all queries or issues have been logged and resolved correctly
• Prioritise and manage open cases in a timely manner

What you'll bring to the role:

• Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools.
• Strong ability to multitask in a fast-paced IT support environment.
• Self-motivated with strong workload management and timekeeping skills.
• Passionate about customer service and consistent communication
• Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable)
• Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable)

Why work for us?

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension scheme
• Company sick pay scheme
• Life assurance scheme
• Blue light Card- 100's of discount and cashback options
• Career development opportunities - dedicated reward framework and multiple learning opportunities
• Performance review with a training and development plan
• Dedicated clinical education team
• Great team and working environment

Founded in 2012, CHEC has worked in partnership with thousands of optometrists to deliver our shared care partnership model. We are now one of the largest providers of community-based ophthalmology services in the UK.
As a specialist provider of community ophthalmology, we are pleased to have built a reputation for high quality, patient-focused care that ensures we always remain responsive and considerate to the needs of our patients. This model is underpinned by our dedicated clinical and non-clinical teams across the country who continue to serve our patients by providing excellent end to end care for every eye condition, as well as supporting the NHS. We consider this one of our USP's, setting us apart from other independent sector providers as we strive to work in partnership with providers to improve services for all.
Our vision is simple. To make eyecare more readily available and accessible throughout local communities by offering patients greater choice, flexibility and reduced waiting times.
Email:

Skills Required