Job Description

Purpose of the Role

Based in our offices in Bournemouth, the purpose of the IT Support Engineer is to play a crucial role in providing technical assistance and support to end-users within Micro Nav. The primary responsibility of the role is to diagnose and resolve software, hardware, and network-related issues to ensure smooth functioning of computer systems and the technology infrastructure. This role is may require occasional UK travel.

Key Duties and Responsibilities

Initial contact for software and hardware support issues, logging all issues on the helpdesk ticketing system, providing resolution and escalating where required. User account management including new user setup and equipment preparation. Asset management and reporting. Responsible for the generation and maintenance of Virtual Machines and installation of end user software. Assist in maintaining, administering, and developing the IT Infrastructure in line with business needs. Maintain and update IT documentation and knowledge base articles

.

Working on Project based assignments as and when required.

Technical Requirements

Essential

Excellent knowledge of Microsoft Windows desktop and server operating systems. Knowledge of Active Directory, Group Policy Management, and Implementations. MS Office 365/Azure/Intune administration. Knowledge of SharePoint administration. Understanding of security and networking concepts, DNS, DHCP, remote access, VLANs and firewalls. VMWare ESXI experience

Education and Experience

An Experienced Technical Professional A Skilled Trouble-Shooter A Skilled Communicator Committed to providing quality service
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 4 years (required)
Work Location: In person