Job Description

Job Summary

We are seeking a dedicated and professional individual to join our team. This role requires a strong customer service orientation and the ability to troubleshoot issues efficiently, ensuring minimal disruption to our operations. Our Support Engineers provide 1st and / or 2nd line technical support to clients, resolving IT issues efficiently, managing support tickets, and delivering excellent customer service to maintain high client satisfaction.

This role offers a competitive salary dependent on experience.

Primary Responsibilities

Provide first-line support for IT-related issues via help desk channels, including phone, email, and in-person interactions. Troubleshoot and resolve hardware and software problems on various operating systems. Support the installation and configuration of software, systems, and networks. Assist users with desktop support tasks, ensuring their devices are functioning optimally. Configure and maintain network settings, and other protocols as required. Perform routine maintenance on computer hardware and peripherals to ensure reliability. Document all support interactions in the ticketing system for tracking purposes. Collaborate with other IT team members to improve processes and enhance service delivery. Assist with user account management and system access. Provide user training where necessary to prevent recurring issues. Participate in the on-call support rota and perform occasional site visits when required Stay updated on the latest technology trends to provide informed support.

Experience

Experience in an IT support role or similar position. Strong knowledge of computer hardware components and troubleshooting techniques. Experience with help desk software and ticketing systems.

Qualities and Attitude

Strong communication skills both verbal and written, with the ability to liaise across every level of an organisation. Strong problem-solving skills with the ability to identify root cause quickly and mitigate reoccurrence. Organised nature, able to multi-task efficiently under time pressures. Excellent attention to detail with the ability to identify root causes of issues and rectify errors. Able to adapt to the ever-changing requirement of a fast-paced, customer facing business. Commercially aware with the ability to understand how the businesses operates and how individual decisions and actions impact the Company, their industry, and the broader economy. Resilient in nature, comfortable handling complaints and sourcing solutions.
If you possess a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity in our IT department.

Job Type: Full-time

Pay: Up to 32,000.00 per year

Benefits:

Additional leave Casual dress Company pension On-site gym On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

This role is full time in our Bradford office. Are you able to commit to this?
Work Location: In person

Reference ID: KS/062025