Job Description

About Us

We are a well-established and growing IT service provider delivering Cyber Security, IT Support, Telecoms and Infrastructure Services to businesses across the South West of the UK. We pride ourselves on being a close-knit team that values individuals and supports their growth through continual training and development, both on and off the job.

Our mission is to make IT easier, more productive, and safer for every business we support. We have moved far beyond "have you tried turning it off and on again?" and now use cutting-edge tools to deliver fast, reliable, and secure services. Everything we do is underpinned by a team spirit and a genuine drive to make a positive difference through technology.

The Role

We are looking for a

IT Support Engineer

to join our helpdesk team. This is a role for someone with existing IT support experience who can quickly integrate, take ownership of tickets, and provide high quality solutions. You will be a trusted point of contact for customers, handling a wide range of issues across hardware, software, and network environments.

You will be expected to resolve most issues independently, escalating only when necessary, and will play a key part in reducing reactive workload so our senior engineers can focus on project delivery. This is an opportunity to work in a collaborative environment where your skills will directly shape the quality of service we deliver.

What You'll Do

Diagnose and resolve technical issues for business customers across desktop, server, and network environments Take ownership of tickets from initial report through to resolution, ensuring accurate notes and clear communication with the customer Troubleshoot hardware, software, and connectivity problems, escalating only when advanced expertise is required Carry out system administration tasks such as user management, permissions, and updates Support line-of-business applications and liaise with vendors where needed Help identify opportunities to improve processes, reduce repeat issues, and enhance the customer experience

About You

We are looking for someone with:

Previous experience in an IT helpdesk or support role (MSP experience an advantage) Strong troubleshooting skills and the ability to resolve most tickets independently Confidence in supporting Windows operating systems, Microsoft 365, and common business applications A good understanding of networking fundamentals (DNS, DHCP, firewalls, routers) A proactive mindset with the ability to prioritise workload and work well under pressure Excellent communication skills with a friendly, customer-focused approach

Next Steps

Candidates who progress from the initial phone interview will be invited to a face-to-face interview with our team.

This is an office-based role at our Bridgwater office.

We may close the application process early if the right candidate is found, so early applications are encouraged.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person