Job Description

The Role

At MJD Systems, we're looking for a proactive and personable IT Support Engineer to join our growing team. In this hands-on role, you'll be the first point of contact for our clients, helping them keep their IT systems running smoothly. You'll troubleshoot a wide range of technical issues--from hardware and software to cloud services--via our service desk located at Nether Dallachy and on-site visits across Scotland.

As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. You'll receive full training on our internal systems (including ConnectWise PSA) and work closely with our senior engineers to deliver outstanding service.

Key Responsibilities

First-Line Support:

Diagnose and resolve Tier 1 and 2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365.

Microsoft Entra / Azure AD:

Administer users, groups, and access permissions. Support cloud identity issues such as login problems and MFA setup.

Customer Service:

Provide friendly, professional support via phone, email, and on-site. Communicate technical solutions clearly to users of all skill levels.

On-Site Visits:

Travel to client offices across Scotland to resolve urgent issues, perform maintenance, or assist with project rollouts. (Pool car provided.)

Ticketing & Documentation:

Use ConnectWise PSA to log issues, track progress, and document resolutions. Prioritise and escalate tickets to meet SLAs.

System Monitoring:

Use tools like NinjaOne RMM to monitor client systems, patch devices, check backups, and ensure security protocols are in place.

Project Support:

Assist with IT projects including client onboarding, Office 365 migrations, network installations, and cybersecurity enhancements.

Knowledge Sharing:

Contribute to our internal knowledge base and help improve processes for better service delivery.

Essential Qualifications & Experience

Right to Work:

Applicants must have legal authorization to work in the UK. We cannot sponsor visas.

MSP Experience:

Prior experience in an MSP or IT support provider environment is highly beneficial.

Technical Skills:

Strong hands-on experience with Windows 11, macOS, and Microsoft 365 (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) is a plus.

Troubleshooting:

Excellent diagnostic skills across hardware, software, and networking. Able to resolve most 1st and 2nd line issues independently.

Communication:

Clear, patient communicator with fluent written and spoken English.

Team Player:

Collaborative, reliable, and friendly. Thrives under pressure and contributes to a positive team culture.

Task Ownership:

Self-motivated and organized. Able to manage workload and meet deadlines without constant supervision.

Certifications:

Relevant IT certifications (e.g. Certs in Windows 10/11, CompTIA A+/Network+, ITIL Foundation) are a plus. Equivalent experience is welcome, and we'll support you in gaining further certifications.

Driving Licence:

A full UK driving licence is required for travel to client sites.

Desirable Skills & Qualifications

Education:

Degree or HND in IT is desirable but not essential.

Cybersecurity:

Knowledge of cybersecurity best practices and tools (e.g. endpoint protection, firewalls, Cyber Essentials, Security+).

ConnectWise Experience:

Familiarity with ConnectWise PSA/RMM or similar ticketing systems is a bonus.

Networking:

Understanding of TCP/IP, DHCP, DNS, and experience with routers, switches, and VPNs.

What We Offer

Immediate Start:

We're ready to welcome the right candidate right away.

Competitive Pay & Benefits:

Salary based on experience, plus peoples pension, holiday allowance (including bank holidays), and performance-based reviews. 35 hour working week. 9am to 5pm.

Training & Development:

Full training on our systems and support for professional growth, including certifications and workshops.

Variety & Challenge:

Work across industries and technologies--cloud platforms, cybersecurity, networking--keeping your role dynamic and rewarding.

Supportive Culture:

Work directly with our Managing Director and senior engineers. We value open communication, collaboration, and celebrating wins together.

Small Company Perks:

Autonomy, career progression, hybrid working model and a chance to make a real impact. Plus, regular team socials and the occasional office dog visit!
Join MJD Systems and help us deliver exceptional IT support to businesses across Scotland. Take the next step in your IT career with a company that values people just as much as technology.

Please note: This is not an exhaustive list of responsibilities. The successful candidate may be asked to perform additional tasks to support MJD Systems' IT infrastructure. A successful basic DBS check will be required.

Job Types: Full-time, Permanent

Pay: From 22,222.20 per year

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Work from home
Ability to commute/relocate:

Fochabers IV32 7PL: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (preferred)
Experience:

IT support: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Fochabers IV32 7PL