Job Description

IT Support Engineer


Glasgow


Salary up to 28,800 per annum depending on experience


Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?


Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer


As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.


The role will involve:


Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do. Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England) Provide effective responses to ICT faults and enquiries Escalate any issues quickly to more senior team members Maintain accurate records of ICT assets Provision of routine ICT reports Assist in administering users of systems including Entra, RDS, M365 and company specific applications. Fix faults relating to phone, mobile and computing hardware or set-up from new Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops Work with external suppliers to provide effective ICT solutions and support Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements Assist with creation of training or communication video's and upload onto appropriate social media or file sharing channels Contribute to enhancement of employee ICT skills

Engage key stakeholders

Build effective relationships internally by working cross functionally and collaboratively. Work with colleagues in other functions to ensure effective delivery of ICT services.

Grow and sustain quality systems

Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification. Be accountable for contribution to clearly defined team performance indicators.

Other Responsibilities

Adhere to organisational policies, procedures and work practices at all times. Ensure diversity and equal opportunities are promoted in all aspects of your work. To understand and comply with the responsibilities arising from the Health and Safety at Work legislation. To respect and adhere to the policies of Confidentiality and Data Protection. Participate in appropriate training and development activities. Any other reasonable duties commensurate with the post.

Qualifications

ITIL desirable

Benefits and Rewards

Up to 38 days holiday a year including bank holidays (pro-rata for part time staff) An contributory pension scheme - employer contribution 6% 3 x salary Life cover Health Cash Plan

A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)


A reward gateway with access to discounted goods and services


Cycle to work scheme A financial wellbeing scheme Refer a friend incentive bonus (terms and conditions apply) Recognition initiatives

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:


Respect - Honesty - Responsibility - Excellence


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.


Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.


If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know


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