Job Description

Your new company:

Trident create digital packaging assets for some of the most recognisable brands in the world. Our dynamic, innovative team works with FMCG brands to prepare packaging artworks for mass print production. A digitally focused company, we continuously strive to stay at the forefront of our field, designing and developing our own cutting-edge technologies and powerful systems. This ensures that we are constantly driving our business forward and offering our customers the highest quality service, whether this is retouching media ready for print or crafting a 3D image for E-commerce sites.

Your new role:

Responsible for ensuring that all Help Desk Tickets are processed in line with Service Level Agreements, provisioning and maintenance of Desktop hardware and applications.

This role is permanent and full-time (35 hours per week) on-site based.

Responsibilities of a IT Support Engineer:

High level of contact with colleagues offering technical support on day-to-day issues.

Responsible for ensuring that Help Desk tickets are closed within Service level agreements.

Ensuring that all activities performed are executed in strict accordance with Trident's Health and Safety Policy.

Provide technical support to colleagues in person, via phone, or email.

Troubleshooting hardware and software problems.

Configuring and maintaining desktops, laptops, printers, and mobile devices.

Administering Active Directory, Exchange, and other enterprise systems.

Ensuring the security and integrity of network and systems.

Assisting with the development and implementation of IT policies and procedures.

Collaborating with IT team members, staff, and vendors to resolve technical issues.

Documenting technical issues and solutions in a knowledge base.

Who are we looking for?

2+ years of experience in IT support or related field.

GCSE level in Computer Science, English and Math's or equivalent on-job experience. (NQF Level 5)

Good knowledge of Windows and Mac operating systems.

Experience with Active Directory, Exchange, and other enterprise systems.

Understanding of virtualization technologies such as VMware or Hyper V.

Good problem-solving and troubleshooting skills.

Excellent communication and customer service skills.

Ability to work independently and collaboratively as part of a team.

What will we provide for you?

You will get to work for a company that is proud of who we are, what we do and how we treat our people - and become part of our Trident DNA. We offer great development and progression opportunities around the Globe, a competitive salary, a benefits package plus hybrid working, an early finish on a Friday and a generous holiday allowance.

Salary: Competitive, dependent on experience

Deadline: 25th August 2025

Trident is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and strive to provide a fair and unbiased recruitment process.

Job Type: Full-time

Benefits:

Company events Company pension Free flu jabs Free parking On-site parking Paid volunteer time
Ability to commute/relocate:

East Riding of Yorkshire HU7 3AP: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 25/08/2025