Job Description

Job description

MUST BE ABLE TO TRAVEL TO DARTFORD, KENT.

Astro Communications is a well-established provider of advanced connectivity and IT solutions, proudly supporting businesses across the UK. We're known for our technical expertise, reliable service, and down-to-earth approach. As we continue to grow, we're on the lookout for a capable and enthusiastic

1st Line Service Desk Engineer

to join our team in Dartford.

The Role

You'll be the first port of call for clients experiencing technical issues, offering remote support across a range of systems and devices.

This role includes participation in a occasional

rotating shift pattern

, which will involve:

Some evening shifts

Occasional weekend work

Bank holiday cover

Key Responsibilities

Respond to support requests via phone, email, and ticketing system Troubleshoot and resolve 1st line issues across hardware, software, and networks Escalate more complex problems to senior engineers Assist with user account setups, access permissions, and device configuration Keep accurate records and documentation Provide friendly, jargon-free support to clients

What We're Looking For

Previous experience in a helpdesk or IT support role Understanding of Windows OS, Microsoft 365, and basic networking Excellent communication skills and a calm, methodical approach Ability to work independently and as part of a team Relevant IT certifications (e.g. CompTIA, ITIL, Microsoft) are a bonus

What You'll Get

Additional shift allowance Ongoing training and development A friendly, supportive working environment Exposure to a wide range of technologies and clients Company pension and holiday entitlement
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company pension Free parking On-site parking Work from home
Education:

A-Level or equivalent (preferred)
Experience:

Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person