Job Description

As an

IT Engineer

, you'll provide a broad range of technology solutions and support services to businesses. Your work will encompass everything from IT infrastructure (servers, networks, desktops & laptops - both hardware and software) to phone systems, broadband, email, web hosting, domain name management, and other internet/cloud services. We are committed to fostering a positive, fun working environment and strive to build the best team possible.

Key Responsibilities:

Answering calls and logging support tickets. Monitoring and responding to emails/support tickets in a timely manner. Processing and resolving technical requests, or escalating when necessary. Engaging in technical project work as required. Performing office tasks such as receiving and managing deliveries. Managing administrative tasks. Collaborating with customers to identify IT issues and recommend appropriate solutions. Keeping accurate logs and records of customer queries and issues. Visiting customer sites to install, troubleshoot, and repair various systems.

The Ideal IT Engineer Should:

Be motivated by opportunities to expand knowledge, demonstrate expertise, and consistently produce high-quality work. Enjoy focusing on accuracy, stability, and problem-solving, while providing excellent support. Be described as cautious, systematic, logical, methodical, diplomatic, patient, stable, and consistent. Value quality, accuracy, and customer satisfaction. Have a passion for technology and innovation. Possess excellent communication skills, both verbal and written. Have experience in a similar IT support role, or equivalent. Be capable of working independently, assessing risks, and escalating issues/faults when necessary.

Essential Requirements:

Minimum of 3 years' experience working as an IT support field engineer

. Strong experience supporting Windows-based operating systems and Active Directory. Proficiency with Microsoft 365. Hands-on experience with networking equipment and a solid understanding of networking protocols. Full, clean UK driving license and access to a vehicle.
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Referral programme
Ability to commute/relocate:

Longport ST5 9QF: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

technical support: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person