Job Description

URMSTON, MANCHESTER, UK

Job Type:

Full-time, Permanent

Shift Pattern:

Monday to Friday 8:30am - 4:30pm

Salary:

30,000 per year

Based:

Urmston, Manchester





Romac Logistics are currently recruiting for a IT Support Engineer to join our team, position will be based at Urmston, Manchester.

About Romac Logistics:

At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.




We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.




The IT Support Engineer will play a key role in maintaining, supporting, and enhancing the IT systems and services across the Romac Group of businesses.




This role focuses on delivering high-quality technical support, managing IT infrastructure, and leading EDI development and integration projects to support the Group's digital transformation.




The Engineer will work closely with the Head of IT and other business units to ensure the reliability, security, and performance of the Group's IT services, with a strong emphasis on B2B EDI solutions.

Roles and Responsibilities:

Technical Support & Troubleshooting.

Provide 2nd/3rd line technical support across hardware, software, networking, and cloud systems.

Troubleshoot and resolve complex IT issues, minimising downtime and maintaining high system availability.

Monitor system performance, proactively identifying and resolving potential problems. EDI Development & Integration

Develop and maintain EDI integrations with customers and partners using platforms such as Cleo Integration Cloud and/or CData Connect Cloud.

Manage B2B integrations, ensuring accurate and timely data exchange between systems.

Work with stakeholders to gather EDI requirements, develop solutions, and provide ongoing support. IT Service Desk Support

Support the operation of the IT Service Desk, ensuring issues are logged, prioritised, and resolved in line with agreed SLAs.

Monitor Service Desk KPIs such as ticket resolution time and customer satisfaction, ensuring a high level of service delivery. Infrastructure Maintenance

Perform routine maintenance and updates across IT infrastructure, including servers, networks, and cloud services.

Implement and manage monitoring tools to track system performance and address security vulnerabilities.

Support hardware and software rollouts, upgrades, and migrations. IT Projects & Digital Transformation

Lead or support IT projects focused on systems upgrades, infrastructure improvements, and digital transformation.

Work with vendors and cross-functional teams to deliver projects on time and within budget.

Documentation & Reporting.

Maintain accurate documentation of systems, procedures, and support processes.

Provide regular reporting on Service Desk performance, system health, and project status to the Head of IT.

Compliance & Security.

Ensure all systems and processes comply with relevant standards, policies, and regulations.

Support the implementation of cybersecurity measures to protect company data and system.

Skills and Experience:

Minimum 3 years' experience in IT support, infrastructure management, or EDI development.

Proven experience in EDI development and B2B integration using tools like Cleo Integration Cloud and/or CData Connect Cloud.

Strong technical knowledge of networking, server infrastructure, cloud services (Microsoft 365, Azure), and IT security.

Hands-on experience supporting IT Service Desk operations and delivering high levels of end-user support.

Strong troubleshooting skills for resolving complex hardware, software, and network issues. Familiarity with cybersecurity best practices and compliance requirements.

Excellent organisational and problem-solving skills, with a customer-focused mindset.

Strong communication skills, with the ability to work collaboratively across teams and with external partners.

Relevant certifications (e.g., CompTIA A+, Network+, MCSE, ITIL) are an advantage.

Key areas of competency:


Technical Expertise: In-depth knowledge of IT systems, EDI integration, and infrastructure relevant to a logistics environment.

Problem Solving: Ability to diagnose and resolve complex technical issues efficiently.

Project Delivery: Experience in supporting or leading IT projects, ensuring deadlines and objectives are met.

Customer Service: Committed to delivering high-quality support and building strong working relationships with stakeholders.

Continuous Improvement: Proactive in identifying opportunities to enhance IT services and drive efficiency through new technologies.

What We Offer:

Competitive salary

Full training and induction on company systems

Supportive, experienced team

Opportunities for progression within a growing operation

Company pension, holiday allowance, and other benefits



If you're interested in the position, then please apply and one of our team will be in touch to discuss further.


Apply now