Job Description

Job Summary

NWMS are looking for a hands-on IT Support Engineer to provide day-to-day technical support across our industrial and office environments. You'll be responsible for keeping our systems, devices and users running smoothly, with a strong focus on desktop support, infrastructure maintenance, and problem solving.

Key Responsibilities

Provide desktop and user support for Windows domain-joined devices. Manager user accounts, groups, and permission within

Active Directory.

Maintain and troubleshoot

Hyper-V

virtual environments. Support and maintain desktop support tools (remote access, deployment, patching etc.). Install, configure, and troubleshoot

printers, peripherals, and CAT5 cabling.

Ensure IT infrastructure is operational in both office and industrial/production environments. Assist with hardware and software rollouts, upgrades, and patch management. Monitor system performance and respond to incidents in a timely manner. Document issues, fixes, and processes to support continuous improvement.

Skills

Proven experience in IT desktop/support role. Strong knowledge of

Windows desktop environments

and

domain support

. Good working knowledge of

Active Directory

administration. Practical experience with

Hyper-V.

Familiarity with IT support tools (remote desktop, imaging, ticketing systems). Understanding of

network cabling (CAT5/6)

and basic switch/router setup. Printer troubleshooting and support. Ability to work across both office and shop-floor/industrial environments.

Desirable

Previous IT support experience in a

manufacturing/industrial

business. Knowledge of ERP/MRP systems or production-line IT. Understanding of IT security best practices.

Details

Monday - Friday: 9am - 5pm with a degree of flexibility when required and needed.

30k-40k per annum depending on experience.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Free parking Health & wellbeing programme Life insurance On-site parking
Work Location: In person