Job Description

Location: Stoke on Trent

Contract Type: Full-time


Department: IT


Are you an IT professional with strong problem-solving skills and the ability to deliver excellent support? Do you enjoy working across a variety of systems and want to play a key role in keeping IT services secure, reliable, and effective?


At SYTECH, we do more than digital forensics - we support justice, security, and innovation. Behind the scenes, our IT infrastructure is the backbone of everything we do, and we are looking for an

IT Support Engineer

to join our team in Stoke-on-Trent. Reporting to the IT Manager, this role covers everything from hands-on support to strategic input on IT projects. You will ensure colleagues get the support they need while helping us improve and future-proof our IT services.

Requirements

Key Responsibilities

Provide first and second-line IT support across the business. Administer user accounts, permissions, patching, backups, and monitoring. Deploy, configure, and maintain hardware and software across the organisation. Monitor system alerts and performance issues, resolving them promptly. Maintain IT documentation, asset registers, and knowledge base articles. Contribute to IT projects, including rollouts, upgrades, and implementation of new tools. Support and manage LAN, workstations, servers, and VOIP systems. Ensure IT security standards are upheld, including SIEM monitoring, antivirus, and patch management. Liaise with external suppliers and provide occasional cover for the IT Manager.

What You'll Bring

+ Experience supporting and managing IT systems in a professional setting. + Hands-on knowledge of:
+ - Microsoft 365, Windows Server, Active Directory, Intune, Group Policy
- Hypervisors (VMware/Hyper-V)
- VOIP phone systems
- SQL databases and Linux systems
- SIEM solutions and antivirus administration
+ Strong troubleshooting and problem-solving ability. + Excellent communication skills, with the ability to support colleagues at all levels.
+ A proactive approach to security, compliance, and system performance.
+ Full UK driving licence (occasional travel required).

Desirable

+ IT certifications (CompTIA, Microsoft, Cisco, ITIL). + Experience in ISO-regulated environments (ISO 27001, ISO 9001).
+ Knowledge of cloud technologies (Azure, AWS).

Benefits

What We Offer:

Annual Leave

: 28 days of holiday, inclusive of bank holidays.

Birthday Leave

: Enjoy an additional day off on your birthday.

Pension Plan

: Secure your future with our retirement benefits.

Online GP Access

: 24/7 access to online GP services for you and your family.

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Life Assurance Benefit

: Pay out to your nominated beneficiary, plus concierge support for wills and funeral planning.

Company Sick Pay

: Receive a proportion of your wages from the first day of sickness.

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Optional Income Protection Scheme

: Up to 75% of your salary for long-term illness beyond 28 weeks.

Free Eyecare

: Complimentary eye tests and vouchers towards glasses and frames.

Flexible Working Arrangements

: Tailored to fit your lifestyle and personal needs.

Employee Assistance Programme

: 24/7 confidential counselling, plus support for financial, legal, social, physical, and mental well-being.

Health & Wellbeing Programme

: Access a Health Hub app, onsite Mental Health First Aiders, and continuous support.

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BrightExchange

: Exclusive deals and discounts on a wide range of products and services.

Engaging Social Events

: Build connections through team activities with our SYTECH Social Club.

Free On-Site Parking

: Convenient and accessible parking.

Casual Dress Code

: Enjoy a comfortable work environment.

Remuneration:

Starting salary: 28,000 - 38,000

- depending on your experience, skills, and qualifications, plus the opportunity for growth based on your performance and contributions to the role.

Why SYTECH?

At SYTECH, we are dedicated to creating a welcoming and inclusive environment where everyone is valued and empowered to contribute to our collective success. We actively encourage applications from individuals with diverse experiences, recognizing that varied perspectives strengthen our team and is key to innovation and growth.


We proudly embrace diversity as an equal opportunity employer, where every hiring decision revolves around qualifications, merit, and business needs, without exception. We are committed to ensuring an inclusive, supportive recruitment process for all applicants. If you have any access needs or require any adjustments, whether related to a disability, neurodiversity, or any other reason, please let us know. We're happy to discuss how we can make the process work for you, from interview arrangements to any other support that may be helpful.

Accessibility Notice:

Please note that our offices are located on the first floor of a building without lift access, which may present challenges for individuals who are unable to use stairs. We recognise the importance of accessibility and are committed to making reasonable adjustments wherever possible. If this may affect your ability to attend an interview or carry out the role, please let us know, we will be happy to discuss potential accommodations.

Important Information:

* We're handling this recruitment process in-house, so we kindly ask agencies and recruiters not to contact us about this position. Thank you for your cooperation.