Job Description

IT Support Engineer with experience in 1st and 2nd line support, working as part of a team providing a high-level of IT support with travel to client sites within the local area.

Role: IT Support Engineer
Salary: 26,000 - 28,000 per annum (negotiable)

Location: Sutton, Surrey (and surrounding areas)

Essential Experience:

Great customer services skills Windows 10, Windows 11 and Microsoft Office applications knowledge Active Directory Advanced knowledge of servicing AV/IT equipment. Basic understanding of networking Advanced troubleshooting skills with a variety of IT equipment A full UK driving license (minimum 1 year)
You will be expected to:

Manage IT incidents and service requests, both desk-site and between multiple remote sites Carry out installation, support and maintain various client sites as directed. Advise and liaise with clients of various levels of IT literacy. Work within a strong customer service environment with strict service level agreements (SLAs) for a company who operates a continuous improvement policy Undertake project work involving hardware and software installation, upgrades, and technical administration for core systems Pass an enhanced Disclosure and Barring Service (DBS) check, provided by the company.
What we can offer you:

Experience and training in a variety of different sectors, such as networking, hardware and software installation, audio visual (AV), and server maintenance Working hours of 8am-5pm / 9am-6pm Maybe asked to use a company car for the purposes of travelling to and from remote sites Optional weekend overtime opportunities Regular staff social events provided by the company Annual pay increase, based on performance.
Required skills & expertise:

Active Directory Customer Services Networking AV Equipment Installation Technical Support Windows 10
Benefits:

Company events & social hours
Experience:

IT Support: 3 years (Preferred)
Education:

Bachelor's (Preferred)
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company car Company events Company pension
Application question(s):

Do you have a full UK driving license?
Work authorisation:

United Kingdom (required)
Work Location: In person