Job Description

Do you get IT?

IT Support Expert - Swansea, UK

We're Ever Nimble, the MSP that does things differently. We don't hide behind keyboards. We show up, communicate clearly (no jargon), and become a real extension of our customers' teams so we can solve what matters most.

We value customer service over billable hours and work across time zones so you don't have to work around the clock. We're proud to have been named

Kaseya MSP of the Year

, a recognition that reflects our commitment to innovation and exceptional service.

Why you'll love it here

Grow every week:

day of professional development because learning is part of the job

People-first culture:

Great Place to Work certified and named among Australia's Best Workplaces(TM) in Technology (2023)

Flex how you work:

Full-time, part-time, casual, job share, school hours, we'll make it work

Real perks:

Generous Work From Anywhere allowance (48 days/year) Extra birthday leave and bonus days for parents Regular social events and a great team vibe

Nice extras:

Travel opportunities Experienced tech experts to learn from Performance and training incentives Staff discount on gear from our store

The basics, done better:

Supportive leaders, clear priorities, and an environment where taking pride and ownership is the norm.

We've got teams in Swansea (UK), Melbourne (AU), Gold Coast (AU), Calgary (CAN), and our HQ in Perth (WA), so you'll never feel far from the action.

What you'll bring

1-2 years of experience in an IT support or helpdesk role (or strong passion and willingness to learn) Basic knowledge of hardware, software, and networking fundamentals Ability to troubleshoot common issues with PCs, printers, Wi?Fi, and mobile devices Familiarity with Microsoft 365 and Windows environments Strong problem-solving skills and attention to detail A proactive attitude and willingness to learn new technologies Excellent communication skills--clear, friendly, and professional
Tech you'll touch

Microsoft 365 and basic Azure administration Active Directory user management Windows 10/11 and basic server exposure Firewalls and networking basics Backup and security tools like Veeam and Datto (training provided) A variety of IT hardware and peripherals
Customer service is key

Build customer confidence with clear, human conversations; face to face when it matters Translate tech into business value for non?technical audiences Collaborate across teams, respond promptly, and solve problems proactively with care and attention to detail
IT is our jam, and we love helping businesses thrive with honest, smart advice. And yes, cupcakes do make an appearance from time to time. If you get IT and want to be part of something special, hit Apply.

Important:

Applications must be from candidates living in or close to Swansea, UK.

Recruiters:

We love your hustle, but please don't contact us for now.

Job Type: Full-time

Pay: From 24,500.00 per year

Benefits:

Additional leave Casual dress Company events Discounted or free food Employee discount Free flu jabs Free parking On-site parking Sick pay Store discount Work from home
Ability to commute/relocate:

Swansea SA1 1NW: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 1 year (required)
Work Location: In person