Job Description

A fantastic opportunity has become available for an IT Support Manager to join Caristo Diagnostics Limited\xe2\x80\x99s team of 41 employees. Based at our Botley branch in Oxford, you will be responsible for providing technical support to all 41 staff across different functions in the business. You will utilise your technical skills to support the business maintaining the hardware and software environments while identifying process improvements and maintaining procedures.
About Caristo Diagnostics Caristo is a global leader in cardiac and vascular disease diagnostics and risk prediction. Founded in 2018 as a spin-out from the University of Oxford, the world\'s #1 research university, Caristo has developed a portfolio of imaging-based and AI-assisted platforms that can be applied to aid the prediction and diagnosis of heart attack, stroke, and diabetes. Caristo has been highlighted by various significant publications as one of the most exciting science-based companies to have emerged from academic labs. To-date Caristo has attracted over \xc2\xa323 million in venture capital investment. Learn more on www.caristo.com.
About the CaRi-Heart\xc2\xae Technology Named first of \xe2\x80\x9c7 Technologies That Could Change Heart Healthcare Forevermore\xe2\x80\x9d by the Robb Report, the CaRi-Heart technology is Caristo\xe2\x80\x99s flagship offering which aids coronary artery disease diagnosis with improved risk prediction. It applies advanced AI algorithms to routine cardiac CT scans to visualize and quantify coronary inflammation, which is the previously invisible root cause of the disease. The technology is regulatory-approved for commercial use in Europe and Australia, and is currently being piloted in several NHS sites. The CaRi-Heart Technology is also a receipt of the NHS AI award, and has been recognised by the British Heart Foundation as a game-changing innovation for preventing cardiovascular disease.
About the Role Job Title: IT Support Manager Department: Operations. Reporting to Operations Manager.
Position Summary: The ideal candidate will:

• be motivated at the thought of working in an innovative healthcare start-up and research culture and helping to build a global business that will have material impact on the health and wellbeing of potentially millions of people.
• share the company values of pushing the boundaries, taking ownership, caring for each other and acting with candour and professionalism.

• Service Desk Support \xe2\x80\x93 Provide incident support as a service function to the business. You will provide IT services in a courteous and efficient manner while maintaining technical documentation to assist in a timely resolution.
• System Support \xe2\x80\x93 Can set priorities, meet deadlines and work within established parameters in close co-operation with staff and under the guidance of management. Installation and deployment of hardware, software, and mobile devices.
• Infrastructure Management/Monitoring \xe2\x80\x93 Working within our virtualised or cloud platforms using remote client technologies and Windows 365. Troubleshooting \xe2\x80\x93 Identify and analyse hardware, software and system problems and resolve or refer to a specialist ensuring in a timely solution and minimise disruption to operations.

• Relevant tertiary qualification or a Certificates in IT
• Two years support experience in a similar position
• A sound knowledge of desktop and server operating systems
• Excellent communication, problem-solving and teamwork skills
• Outstanding customer, organisational and technical service skills
• Interest, commitment, and a desire in understanding new technologies and their appropriateness to technology operations

• Competitive salary (for Oxford location and reflecting experience level)
• 25 holidays per year plus bank holidays
• Enhanced pension contribution
• Private medical insurance; Life insurance
• Cycle-to-work scheme
• Training opportunities