Job Description

Job title: IT Support - Mandarin speaking

Location: London

We are looking for an experienced IT Engineer working at a well-established e-commerce company which operates leading marketplaces in the B2B, B2C and C2C retail and wholesale space, as well as Cloud, Payment, Marketing and other services and platforms.

Responsibilities:

• Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
• Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
• Deliver IT orientation to new employees with our client\'s standards and provide regular user training to improve user productivity
• Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
• Manage IT assets in the region and ensure accuracy of IT assets management
• Manage outsourced engineers to deliver IT services up to our client\'s standards
• Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
• Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support

Qualifications

• 1-3 years of experience in IT
• Fluent in English and Mandarin

Technical Skills

• Experienced computer troubleshooting skills (windows 10 and mac OS)
• Familiar with windows server and relevant permission
• Familiar with Cisco telephone and conferencing systems
• Physical server and virtual server management
• Networking skills such as managing network switch/firewall/etc

Personal Skills

• Strong spoken and written Mandarin and English language skills
• Good telephone manner, patient with good communication skills
• Strong customer service sense with a humble attitude
• Willingness to take initiatives, hands on and result driven
• Quick learner and ability to embrace change

Project People is acting as an Employment Business in relation to this vacancy.

Project People