Job Description

IT Support
Lasham
Full Time
Salary: Circa 40,000
2Excel Aviation Ltd is the industry leader in specialised and innovative solutions for aviation's most complex challenges. Our success is based on the talented and experienced people that make up our workforce.
The IT Support Analyst will provide first & second-line technical support to internal staff. The post holder will show an aptitude for working with applications/systems to analyse, diagnose and resolve IT support requests, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Key responsibilities include but are not limited to:

• Provide hands-on desk-side support at Lasham and act as a point of escalation for the managed support provider where remote support isn't sufficient.
• Assist with the development and support of IT assets across the Group, including desktops, laptops, printers, CCTV, WiFi, VoIP, and door access control.
• Assist with the development and implementation of group-wide IT security requirements, ensuring standards are adhered to and issues are addressed in a timely manner, including Cyber Essentials+ and ISO27001.
• Be a key point of contact for Business Applications, liaising with third parties for support and development of these systems.
• Assist the IT Manager with the implementation of new operating locations and required technologies.
• Deputise for the IT Manager in the event of holidays and sickness, including being available to support the Crisis Management Centre (CMC).
• Support the business with the ongoing management and development of the Learning Management System, ensuring the company adheres to mandatory and statutory training requirements.
• Support the IT Manager with the development of Annual Financial Plans (AFP), business application roadmaps, and the development of IT-related policies and standards.
• Support the IT Manager with the development and implementation of Data Security, Data Storage, and Business Continuity/Disaster Recovery Plans.
• Have a clear understanding of the network infrastructure, including cabling, patch panels, switches, and internet provision.

Required experience, skills and knowledge:

• Demonstrable experience in an IT Support role in a multi-site company - either in-house or outsourced - is essential.
• Whilst not essential, we're looking for someone ready to take the next step in their career and deputise for the IT Manager so management experience is desirable.
• Excellent leadership skills, with the ability to communicate at all levels of the business.
• Strong knowledge of IT infrastructure, systems, and security.
• Works on own initiative, requiring minimal guidance from their Line Manager.
• Elevated level of energy and self-motivation, often working under pressure and to tight deadlines.
• An assertive, polite, and constructive problem-solving nature is essential
• Experience with project management, budget management and vendor management is a real plus
• Applicant must pass the UK National security check to SC (Secret) level. This will process be sponsored by 2Excel.
• Applicants must also be able to demonstrate the Right to Work in the UK and pass the basic disclosure Scotland airport checks

. * Due to the multi-site nature of this role, a full UK driving license is required.

• Experience of SQL reporting writing would be beneficial but not essential.

What we offer
In return we can offer a generous salary, 25 days holiday per year from day one plus bank holidays, 5% matched Pension scheme, Group Life Insurance, Health and Wellbeing benefits including Private Health Care and an EAP, and much more.
Apply using our application form and upload your CV. You are encouraged to use the Covering Letter function to demonstrate how you meet the requirements of the role.
2Excel is committed to promoting equitable treatment, encouraging diversity and embracing inclusion in our recruitment processes and among our workforce. In addition, we are proud to be recognised as a Disability Confident Employer.
Not a security clearance? We've said the DPO needs SC so wouldn't this role?

Skills Required