Job Description

IT Support Specialist

32,000 - 40,000 pa

Glow Green is a UK-wide, FCA-regulated renewable technology installation and finance company, making it easy for homes and businesses to benefit from solar, battery, and heat pump technology. Since 2011, we've combined engineering expertise with smart digital tools to make energy simple, reliable and sustainable.

We're proud to be

"The UK's Top Pick Installer"

of 2025 (The Independent) and to have over 12,000 customer reviews across our Trustpilot pages, with a 4.8/5 star rating on our solar page.

We have an exciting opportunity for a new

IT Support Specialist

role here at Glow Green. We're looking for an enthusiastic individual to join our digital team and lead the support of our end users across 2 primary sites in Bournemouth and Ferndown, and throughout our remote work force. This role is critical to maintaining the productivity of the entire organisation. You'll be organised, able to manage your own workload and will be able to triage issues as they arise, dealing with users in a calm and professional manner.

Responsibilities

Provide technical support for hardware, software and networking issues for on-site and remote employees. Troubleshoot and resolve issues relating to all office IT equipment and networking. Assist users with our IP Telephony system and our bespoke CRM and sales tools. Work with external suppliers to acquire new hardware as required. Manage and configure hardware and user accounts for new starters and leavers across all systems. Follow security best practices to ensure protection of corporate systems and data. Perform routine maintenance on all devices and systems, ensuring that they are kept up-to-date with the latest patches. Create and update user guides, providing training to end users as required.

Requirements

Minimum 3 years in an IT support role. Experience using Azure AD / Entra ID and Intune Endpoint Management for device and user management. Experience with Google Workspace. Experience with network administration and endpoint security. Strong knowledge of Microsoft Windows and Chrome OS. Experience managing Android and iOS mobile devices. Excellent problem-solving and troubleshooting skills. Good communication and interpersonal skills to assist non-technical users. Self-motivated and able to work independently, triaging and managing multiple tasks. Diploma or degree in Information Technology, Computer Science or equivalent (desirable).

Glow Green Benefits

Competitive salary salary between 32,000 and 40,000 based on experience; Hybrid and flexible working; 8 am - 5 pm, Monday to Friday; 25 days annual leave, plus bank holidays totaling 33; Annual pay reviews and ongoing opportunities for growth and development Regular team building events Comprehensive company pension scheme Robust company sick pay Staff perks including eye care vouchers, fresh fruit, snacks, and drinks.
Job Types: Full-time, Permanent

Pay: 32,000.00-40,000.00 per year

Benefits:

Canteen Company events Company pension Free flu jabs Referral programme Sick pay Transport links
Application question(s):

Do you live in Bournemouth or surrounding areas?
Experience:

IT support: 3 years (required) Azure AD / Entra ID and Intune Endpoint Management: 2 years (required) Google Workspace: 2 years (required) network administration and endpoint security: 2 years (required) managing Android and iOS: 2 years (required)
Work Location: In person