Job Description

Proposed interview date: week commencing 3rd November
Optimistic - Equity - Kindness - Innovation - Collaboration
Derby College Group (DCG) are recruiting for an IT Support Specialist to provide IT technical support to the college. This role is based at our Roundhouse campus.
The Opportunity
Join our dynamic IT team as an IT Support Specialist, providing responsive and professional technical support across all college sites. You'll handle first- and second-line support, install and maintain hardware/software, and manage helpdesk tickets using Hornbill. This role offers variety, collaboration, and the chance to develop specialist knowledge while delivering excellent customer service to staff, students, and stakeholders.
For a full explanation of the roles and responsibilities, please click .
About You
You're a proactive, customer-focused individual with strong organisational and problem-solving skills. Comfortable working independently or in a team, you're keen to develop professionally. You have experience with Windows OS, Microsoft Office, and IT Helpdesk functions, and understand cloud services and mobile operating systems. A driving licence and Level 2 qualifications in English and Maths are essential, along with the ability to handle PC equipment safely.
For a full explanation of the roles and responsibilities, please click .
The Benefits

• Salary of 28,664 per annum
• 34 days holiday (inclusive of 8 bank holidays and 6 closure days where these occur)
• Membership of the Local Government Pension Scheme with a 19.9% employer contribution
• Discount at our Ofsted rated 'Outstanding' onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors - free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities
• Free eye tests with Specsavers
• Employee Assistance Programme
• Cycle to Work Scheme

Equity, Diversity and Inclusion
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
If you have any questions about the recruitment process, reasonable adjustments, or about the role, please contact us at hrrecruitment@derby-college.ac.uk.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is also completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the for further information.
Recruitment Agencies - We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.

Skills Required