Job Description

THIS ROLE IS OFFICE BASED. ONLY APPLY IF YOU ARE ABLE TO COMMUTE.

Salary:

35k

Working Hours:

8:30 - 5:00pm Monday - Friday

Holidays:

25 + Bank Holidays

Benefits:

Casual dress, company bonus scheme, paid-for training courses and qualifications available, work in a small team with the chance to make a real impact, casual team lunches and events

Why This Role?

Bytes Digital is an established technology solutions provider with over a decade in business communications. Now, we're launching our IT support and services offering--and we're looking for an ambitious IT professional to

lead this new department from day one

.

This isn't just another support desk job: it's a unique opportunity for you to

design, build, and own our IT service offering

, shaping how we deliver IT support to our customers in the years ahead.

What You'll Do

Technical Support

Provide 1st-3rd line IT support for customers, including ticket logging, troubleshooting, and resolving issues within agreed SLAs.

Build the IT Offering

Design and implement processes for IT support, deployment, monitoring, and aftercare. Define and develop our IT services portfolio in collaboration with our sales team to meet customer needs.

Systems & Infrastructure

Install, configure, and maintain systems such as Windows, macOS, Microsoft 365, Azure, Entra ID, Exchange, Synology, Ubiquiti, 3CX, MDM, and networking equipment.

Department Leadership

Establish supplier relationships to broaden our IT solutions. Create documentation, knowledge bases, and internal processes to ensure scalable, efficient service delivery. Develop and refine support policies, standards, and workflows.

Customer Engagement

Occasionally attend customer sites for installations, audits, and support--so a willingness to travel within the UK is essential.

What We're Looking For

We need someone with the

technical experience

and the

strategic mindset

to build an IT function from scratch:

Strong technical knowledge across Windows, macOS, and ideally some Linux. Experience with Microsoft 365, Azure, Active Directory, DNS, DHCP, VPNs, and RDP. Solid understanding of cybersecurity principles. Ability to break down complex problems, plan and execute projects, and communicate solutions clearly. Proven track record in customer-facing IT support roles. Entrepreneurial drive--someone who thrives on autonomy and is excited to take ownership of a new function.

Why Bytes Digital?

A Career-Defining Opportunity:

Play a key role in shaping a new service offering within an established business.

Big Fish, Small Pond:

Make a real, tangible impact in a small, ambitious team.

Continuous Development:

Paid training and certifications to keep you at the forefront of technology.

Great Team Culture:

Casual, supportive, and flexible--our team lunches and social events are optional, but always relaxed and friendly.

About Us

Bytes Digital delivers technology solutions across the UK, from telephone systems to connectivity, networking, and WiFi. Based in Clevedon near Bristol, we pride ourselves on exceptional customer experience and long-lasting relationships. Learn more at www.bytesdigital.co.uk/about.

To Apply for this Role

Email your CV to

recruitment@bytesdigital.co.uk

and we'll be in touch.

No agencies please, we have existing exclusivity.

Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company events Company pension
Ability to commute/relocate:

Clevedon BS21 7QQ: reliably commute or plan to relocate before starting work (required)
Experience:

IT: 3 years (required)
Work Location: In person