Job Description

BHC is one of the UK's leading Structural Steel Fabrication and Construction companies supplying and erecting fabricated steel nationwide within the UK and Ireland. As a family-run business, we have continued to grow from strength to strength since its formation in 1992.



We're looking for an experienced IT Support Technician to take ownership of day-to-day user support across the business. This is a hands-on, helpdesk role-ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to escalate.

Key Responsibilities

Act as the first point of contact for IT support via phone, email, and in-person. Log, prioritise, and resolve support tickets across hardware, software, and access-related issues. Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business-critical apps. Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365). Support basic networking issues (Wi-Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners). Manage starters/leavers process including kit setup and account provisioning. Maintain accurate ticket records, asset tracking, and user documentation. Liaise with external suppliers and escalate complex issues when required. Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.

Skills and Attributes

3+ years in a 1st and/or 2nd line IT support role. Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365). Confident managing user accounts and permissions in Active Directory. Solid troubleshooting ability across hardware, software, and connectivity issues. Excellent communication and customer service skills--able to explain solutions to non-technical users. Good organisational and documentation habits. Dependable, proactive, and able to work with minimal supervision.

Desirable (but not essential)

Knowledge of Virtual Machines. Experience with Management Tools (e.g. ManageEngine). * Experience with Group Policy Management.