Job Description

Southern Solutions UK Limited isn't your average IT support company. We're a fast-growing, forward-thinking tech powerhouse that thrives on solving problems, delighting clients, and empowering our team to be the best in the business. If you're a 2nd/3rd Line Helpdesk Technician who's hungry for more than just ticket-ticking, we want to hear from you.

What Makes Us Different?

Culture of Excellence:

We don't just fix issues--we build relationships. Our team is tight-knit, collaborative, and genuinely passionate about tech.

Cutting-Edge Tech:

Work with the latest tools, platforms, and systems. We invest in innovation so you can stay ahead of the curve.

Career Growth:

We're big on development. Whether it's certifications, training, or mentorship, we'll help you grow into your next role.

Clients That Inspire:

From dynamic start ups to established enterprises, our client base is diverse and exciting.
Key Responsibilities:

Tackling escalated technical issues with confidence and precision Supporting Windows environments, Office 365, networking, and cloud services Collaborating with the team to deliver seamless support Managing and resolving tickets via our helpdesk system Providing remote and occasional onsite support to our valued clients Documenting solutions and contributing to our knowledge base Assist in the implementation of customer IT projects
Requirements:

Solid experience in a 2nd line support role Strong troubleshooting skills across hardware, software, and networks Excellent communication and customer service skills A proactive mindset and a love for solving problems Relevant certifications, Network plus, Microsoft and WatchGuard are a plus
Benefits

Friendly and collaborative work environment Competitive salary with regular reviews 25 days holiday + bank holidays Company pension scheme Fun, friendly office environment Team socials, Go Karting, Bi Annual outings
Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Ability to commute/relocate:

Fareham PO15 7FJ: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 2 years (required)
Work Location: In person