Job Description

The Digitech World UK Ltd is Hiring!!!!

Send your CV to or Omar@digitechworlduk.com to apply!

Job Title:

IT Support Technician

Location:

61 Somers Road Industrial Estate, Rugby, England, CV22 7DG

Job List details

Who is Digitech World UK Ltd?

Digitech is a pioneering software company that specialises in cutting-edge technology solutions. With a focus on innovation and efficiency, Digitech is dedicated to delivering top-notch software products and services to meet the evolving needs of businesses worldwide. One of the standout features of Digitech is its commitment to flexibility and modern work practices. With a robust work-from-home program, Digitech empowers its employees to work remotely, ensuring a healthy work-life balance and maximising productivity. This approach not only fosters a dynamic and inclusive work culture but also allows the company to tap into a diverse talent pool from around the globe. At Digitech, we believe in leveraging the latest advancements in technology to drive digital transformation for our clients. Whether it's developing custom software solutions, designing intuitive user interfaces, or providing expert consultancy services, our team of skilled professionals is dedicated to delivering exceptional results that exceed expectations. With a customer-centric approach and a passion for innovation, Digitech is poised to continue leading the way in the software industry, empowering businesses to thrive in the digital age.

Overall Purpose of the Job:

The overall purpose of the IT Support Technician role is to provide technical assistance and support to end-users within an organisation, ensuring the smooth and efficient operation of IT systems and infrastructure. This includes diagnosing and resolving hardware, software, and network issues, installing and configuring computer systems, and maintaining IT equipment. The role also involves supporting users both remotely and in person, ensuring minimal disruption to business operations while upholding data security and compliance standards. The IT Support Technician plays a key role in enhancing user experience, maintaining service levels, and contributing to the overall performance and reliability of the organisation's IT environment.

Reports to:

Manager

Key Activities and Accountabilities:

Skills and Knowledge

In-depth understanding of Windows, macOS, and Linux operating systems Familiarity with Microsoft Office Suite and remote desktop tools Basic knowledge of networking (TCP/IP, DNS, DHCP, routers, switches) Understanding of cybersecurity threats and protection measures Awareness of ITIL framework and service management processes (desirable) Knowledge of data backup, restoration, and disaster recovery Understanding of GDPR and data privacy regulations Familiarity with antivirus, firewall, and endpoint security solutions

What do we need?

To be considered for this role, we would like you to have:

A degree or diploma in Computer Science, Information Technology, or a related field (preferred but not always required). Strong understanding of Windows and macOS operating systems. Familiarity with computer hardware, software, and peripheral devices. Basic networking knowledge (TCP/IP, LAN/WAN, DNS, DHCP). Experience with Microsoft 365, Active Directory, and remote support tools. Troubleshooting and problem-solving skills for both hardware and software issues. Previous experience in a technical support or helpdesk role (often 1-2 years minimum). Hands-on experience with ticketing systems (e.g., ServiceNow, Zendesk).

What's in it for you?

The work permit will be provided if performance meets expectations.

Starting salary of 32,400 to 38707.5 depending on experience and qualifications.

Great opportunity for growth as you will have the chance to work with one of the most dynamic and successful family-owned tech companies in England.

Job Type:

Full-time

Salary:

32,400 to 38707.5 depending on experience and qualifications.

Benefits:

Discounted or free food Free Parking Sick pay

Ability to commute/relocate:

61 Somers Road Industrial Estate, Rugby, England, CV22 7DG: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support/helpdesk or technical support role

Work Location:

In person

Reference ID

: IT Support Technician in Digitech World UK Ltd

To apply for this opportunity, please email us your CV with contact details to this email or Indeed website.

Job Type: Full-time

Pay: 32,400.00-38,700.00 per year

Benefits:

Discounted or free food Sick pay
Work Location: In person

Reference ID: IT Support Technician - Digitech World UK