Job Description

SALARY: 31,303.80 per annum
HOURS: 37.5 per week, Monday - Friday
LOCATION: Albert Road, Bristol
IT Support Technician
About Bristol Waste Company:
What we do is important - we're here to keep Bristol, and beyond, clean, and safe.
We do this for our city's residents, workers, visitors, and businesses. Our work helps deliver Bristol's sustainability targets in partnership with the council.
Bristol Waste's commercial operation, where we serve businesses and organisations across the region, is also growing.
Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than 30 million every year.
We want people who share our values and want to work with us to drive our business forward.
Purpose of the role:
As a technical support/helpdesk employee, you will be monitoring and maintaining and improving the computer systems and networks within the business in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be one of the first people employees will come to.
Key Responsibilities:

• Diagnosing and resolving technical issues on your own and as part of a team

• Assist with troubleshooting and resolving infrastructure issues

• Incident and Problem Management

• Install maintain and support Line of Business applications

• Provide support to users via telephone, email and remote control

• Confident, clear and professional telephone manner

• Log calls via the helpdesk call logging software

• Excellent written and verbal communication skills

• Keeping documentation up-to-date

• Liaising with 3rd parties and suppliers

• Administration support via Microsoft 365

• Contribute to and follow policies, processes and procedures

• Support IT Reuse team when required

This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve this outcome.
Essential Requirements for the Role:

• Strong knowledge of Microsoft Window 10 and Microsoft 365 Administration

• Good Knowledge of Microsoft SharePoint

• Knowledge of iOS and Android

• Excellent oral and written communication skills

• Practical experience of using the ITIL framework

• Experience of working with cloud applications
• Ability to develop good working relationships both internally and externally, Ability to work independently, using initiative and as part of a team
• Full UK Drivers Licence

Full can be provided upon request.
Our Benefits:

• Annual leave package of 25 days plus 8 bank holidays. (Dependant on hours/contract).
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition 'Stand Out Award' and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.

Everyone belongs:
At Bristol Waste everyone belongs - we are proud of being a truly inclusive organisation.
We give fair and equal consideration to all applications.
We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.
Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won't be able to receive late applications and we are currently unable to respond to all who apply.
• If you haven't heard from us within three weeks of the closing date, it unfortunately means you won't be invited to interview on this occasion.

Contact us:
Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:

• recruitment@bristolwastecompany.co.uk
• 0117 440 6676

Thank you for your interest in joining Bristol Waste Company.

Skills Required