Job Description

IT Support Technician - Full time (36 hours per week) Monday - Friday - based across Broxbourne and Ware Campuses

- Salary 24,745- 30,205 per annum

,

depending on qualifications and experience - Holiday Entitlement 25 days per annum plus bank and public holidays, Closing Date - 22nd May 2025 @ Midday

We are currently recruiting for an IT Support Technician at Hertford Regional College. The role involves providing first and second-line IT support as part of our dedicated IT Support Team.


About HRC


HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets.


HRC put people first - students, staff, the organisations that they partner with, and the local communities that they serve.


The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values. As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.


About The Role


The IT Support Technician will play a key role in the effective operation and maintenance of the wider IT Services Department, contributing to our ongoing service improvement plan. You will provide first and second-line technical support for a variety of IT devices and services. You will also be responsible for managing IT-related incidents and requests throughout their lifecycle, from logging tickets in our Service Management System to investigation, troubleshooting, and resolution or escalation.


About You


The ideal candidate will have a strong background in delivering exceptional customer service and hold a relevant technical or IT-related qualification (either industry-based or academic).


Experience in a helpdesk environment is essential, particularly in providing first and second-line technical support. You should possess solid, demonstrable knowledge of a wide range of IT devices and services. Previous experience in an IT customer service role is required, ideally within the education sector, with a proven ability to work both independently and as part of a team. You will be an enthusiastic self-starter, eager to progress and develop within an IT role.


If all the above sounds great and you are seeking a rewarding career where no two days will ever be the same look no further and come join Hertford Regional College!


Please include a supporting statement outlining how your skills and relevant experience make you the perfect match for the role.


All applications will be considered upon receipt, we reserve the right to close the vacancy early before the closing date.


All positions are subject to a DBS clearance check


For further information please call 01992 411547