Job Description

System Three Business Solutions Ltd is West Norfolk's leading IT services company and a Microsoft Certified Partner. We provide tailored IT solutions to businesses across a diverse range of sectors from our office based just outside King's Lynn, Norfolk.

Do you have experience in IT support and are now looking for your next opportunity to grow your career?

The vacancy

We have an excellent opportunity for an IT Support Technician to join our Support Team to work alongside our passionate and experienced professionals in delivering excellent service to our clients, supporting a wide range of businesses, giving you exposure to a variety of technologies and challenges.

The successful candidate will have a relevant IT qualification (such as

BTEC Level 3 Diploma in Computing

or

BSC in Computer Science

) and at least

2 years experience

in a similar IT Support role.

Key Responsibilities:

Provide responsive and professional support to users via phone, email, and on-site visits Troubleshoot and resolve issues across infrastructure including servers, storage, networking, end-user devices, cloud services, operating systems, data, and applications Carry out day-to-day maintenance tasks, updates, and basic administration across IT systems Assist with project work, system upgrades, and improvements when required Document incidents, fixes, and procedures clearly and accurately
To be successful in this role, you will:

Bring proven experience in a similar IT support role, with a strong understanding of common systems and technologies Demonstrate excellent technical skills and a commitment to continuous professional development Approach troubleshooting methodically, think critically, and enjoy problem solving with creativity and initiative Have a proactive attitude with a focus on delivering excellent customer service Work well collaboratively within a close-knit team Communicate clearly and confidently with both technical and non-technical users

Benefits of Working with Us

System 3 have a track record in developing our colleagues, and you will have opportunities to gain industry recognised certifications, including Microsoft qualifications

20 days holiday + bank holidays, with an extra day for each full year of service (up to a maximum of 25 days) Workplace pension Annual salary review Support for training, professional development, and certification Regular team social events Relaxed, friendly working environment Free tea, coffee, and on-site parking
Please note: We are only able to consider applicants who are currently based in the UK and already have the legal right to work here.

Strictly no agencies, thank you.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Application question(s):

Are you currently based in the UK and within a reasonable commuting distance of King's Lynn?
Work authorisation:

United Kingdom (required)
Work Location: In person