Job Description

Main Purpose of Role:

The IT Support Technician will act as a key point of contact for IT support across the business, providing hands-on technical assistance, problem-solving expertise, and proactive support for hardware, software, and systems. This role will also contribute to the development and optimisation of our Microsoft 365 environment, including LMS integration, and may support training initiatives across platforms such as Business Central and Excel.

Key Responsibilities:

Technical Support & Problem Solving

Respond to IT support requests via phone, email, and in person. Diagnose and resolve hardware, software, and network issues. Escalate complex incidents to internal or external stakeholders as appropriate. Collaborate with IT partners to evaluate and implement recovery actions and preventative measures.

Administration & Record Keeping

Maintain accurate records of support requests, asset movements, and system changes. Support occasional ad hoc administrative tasks as required.

Training & Enablement

Provide user training and support on key systems such as Microsoft 365, Business Central, and Excel. Create and maintain user guides or training materials where needed. Act as a technical resource during onboarding and system rollouts.

Systems & Infrastructure

Support the build and configuration of the Microsoft 365 environment to meet business specifications. Assist with integration of Learning Management Systems (LMS) and other business tools. Ensure compliance with internal IT policies, procedures, and security standards.

Hardware & Device Management

Set up and configure new devices and workspaces for on-site and remote users. Maintain and update company IT assets, including inventory tracking and lifecycle management. Ensure timely distribution and support of equipment across both premises.

Skills and experience

Knowledge of Microsoft software at a competent user level (e.g., Outlook, Teams, Excel, SharePoint). Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Experience in asset management, including tracking, maintenance, and lifecycle control of IT equipment. Good understanding of overall IT security practices, including data protection and access control. Strong troubleshooting and fault-finding skills across hardware, software, and network issues. Well-organised and methodical, with the ability to manage own time efficiently and prioritise tasks. A proactive, can-do attitude with a willingness to learn and support wider business initiatives.

Desirable Skills and Experience

Experience in 1st Line Support, Service Desk, or Systems Admin Understanding of LMS platforms

Enhanced Benefits

Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays Matched Pension Scheme Life Assurance (4 times basic salary) FREE BUPA healthcare and Dental Plan Long Service Awards at 5, 10, 15, 20 and 30 years

Additional Information:

Due to the location of the office and no local public transport routes, must be able to drive and have access to their own vehicle.