Job Description

At ALS, we encourage you to dream big.
When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The role of IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently. By enabling them to be both efficient and effective, you will take pride in contributing directly to the smooth running of our organisation. Reporting to the IT Operations Manager for Western Europe & Africa, you will play a key part in maintaining and supporting our IT infrastructure.
Hours Per Week: 37
Days Per Week: Monday - Friday
Basis: Full Time and Permanent
Location: Coventry site
Hiring Manager: Scott Connor
Salary: 24,242 per annum
Closing Date: Friday 12th September 2025
The day to day
Log and respond to incidents and service requests, communicating resolutions clearly.
Assist with IT projects, upgrades, and maintenance.
Build, install, and support laptops, desktops, phones, and printers.
Maintain server room equipment including backups, switches, routers, and servers.
Travel to sites when remote support isn't possible.
Liaise with third-party vendors as needed.
Maintain an inventory of all IT equipment and order components as required.
Keep the server room and supplies organised.
The Essentials
Good understanding of user needs
Experience working with hardware vendors and third-party providers
Strong troubleshooting and problem-solving skills
Ability to prioritise and meet deadlines
Good communication skills and a team-player mindset
Minimum 1 year's experience supporting Windows environments (server and desktop)
Knowledge of Windows OS (XP, 7, 8.1, 10, 11)
Experience with Microsoft Office and Adobe applications
Familiarity with helpdesk ticketing systems and ITIL basics
Understanding of Windows Server (2008-2022) and virtualisation (Hyper-V, VMware)
Basic TCP/IP networking knowledge and troubleshooting
Experience with backup technologies
Basic Office 365 knowledge, including Teams, Exchange Admin, and SharePoint
Knowledge of Active Directory and Group Policy Manager
Full UK driving licence (preferred)
Our benefits Include:
Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
Ability to Buy annual leave
Enhanced Company Sick Pay Scheme
Salary Progression Scheme based on technical and behavioural competencies
'Celebrating Success' Recognition Awards
Perkbox membership providing access to discount vouchers and wellness hub .
Learning/study support
Group Personal Pension Plan
Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Skills Required