Job Description

Empowering Education Through Technology

Are you passionate about IT and looking for a role where your skills make a real difference? Join our friendly and growing team supporting schools across the South West. As a field-based IT Support Technician, you'll be the first to tackle technical issues - troubleshooting problems, configuring devices, and helping educational environments keep their technology running smoothly.

Whether you're looking for a rewarding career or seeking a new challenge, this is a fantastic opportunity to work in a fulfilling environment with flexibility, development, and a strong team culture.

What You'll Be Doing

Deliver on-site IT support to education customers across Wiltshire, Hampshire and Dorset Troubleshoot issues with LANs, operating systems, and software Support users with desktop hardware and software queries (Windows/macOS/iOS) Use our Service Desk system to manage and resolve tickets efficiently Collaborate with colleagues to escalate and resolve complex issues Contribute to exciting IT projects during school holidays Maintain documentation and share knowledge across the team

What We're Looking For

Mature and sensible people with a passion for helping people At least 1 year of experience in IT support or a similar role General understanding of networking, desktop support, and infrastructure Experience with Active Directory and Microsoft 365 administration Excellent troubleshooting and communication skills A proactive, friendly, and customer-focused approach Full UK manual driving licence (essential for site visits) Willingness to undergo an enhanced DBS check (provided by us)

Bonus Points For:

Experience working in or supporting the education sector

Why Join Us?

A supportive and sociable team culture Flexible working options (full-time, part-time or term-time only) Career development and training opportunities A chance to work on meaningful projects in education

Perks & Benefits

Company car Company pension Cycle to work scheme Free parking & on-site gym Free coffee & fresh fruit Employee discounts Regular team events

Key Details

Hours: Monday to Friday, 37.5 hours/week

Location: In-person, based in or around Salisbury with travel across Wiltshire, Hampshire and Dorset

Job Types: Full-time or School Term-Time Only

Ready to Apply?

We'd love to hear from you! Please let us know:

How far you are from Salisbury, Wiltshire Whether you're applying for a full-time or term-time only position If you hold a full UK manual driving licence
Apply today and help us support the future of education through technology.

Job Types: Full-time, Part-time, Permanent

Pay: 25,200.00-28,000.00 per year

Benefits:

Company car Company events Company pension Employee discount Free parking On-site gym On-site parking Referral programme
Application question(s):

Are you applying for a full-time or term-time only position? Do you hold a full UK manual car driving licence? How far you are from Salisbury, Wiltshire?
Work Location: In person