Job Description

About Artek:

Artek is a growing company providing services in engineering, logistics, and technology. Known for its commitment to quality and innovation, Artek uses modern systems and infrastructure to ensure smooth operations across all departments.

Technology & Culture:

At Artek, technology is at the core of business efficiency. We believe in maintaining a secure, responsive, and scalable IT environment. Our culture encourages teamwork, quick problem-solving, and continuous learning to ensure the organisation runs at optimal performance.

:

Artek is seeking a skilled and customer-focused

IT Support Technician

to provide technical support across the organisation. The role involves troubleshooting hardware and software issues, maintaining IT systems, and supporting employees with day-to-day technical problems. This is a hands-on role requiring strong problem-solving skills and a proactive approach.

Key Responsibilities:

Provide

first-line technical support

to staff via phone, email, or in person Install, configure, and maintain

hardware and software

(PCs, printers, routers, etc.) Set up

user accounts

, email, and network access for new employees Diagnose and resolve

technical issues

related to operating systems, applications, and network connectivity Monitor system performance and ensure

data security and backups

Maintain inventory of IT assets and manage IT documentation Collaborate with external vendors and service providers when required Support the rollout of new applications, systems, and updates Ensure compliance with company IT policies and security protocols

Skills Required:

Strong understanding of

Windows operating systems

and

Microsoft Office Suite

Basic knowledge of

networking

(LAN/WAN, TCP/IP, DNS, DHCP) Experience with

hardware troubleshooting and software installations

Familiarity with

Active Directory

,

Office 365

, and

remote desktop tools

Excellent

problem-solving

and

communication

skills Ability to prioritise and manage multiple tasks effectively Strong attention to detail and documentation practices A customer-focused attitude with patience and professionalism

Qualifications:

Diploma or bachelor's degree in information technology

,

Computer Science

, or a related field

1-3 years

of experience in an IT support or helpdesk role Relevant certifications such as

CompTIA A+

,

Microsoft Certified: Modern Desktop Administrator Associate

, or

ITIL Foundation

are preferred Familiarity with IT support ticketing systems is an advantage.
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: #IT22