Job Description

As an IT Support Technician, you'll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You'll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives.
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Key Responsibilities
Provide 1st line support to end-users, with occasional involvement in 2nd line tasks.
Respond to helpdesk tickets via ServiceNow, phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network-related issues.
Set up, configure, and maintain desktops, laptops, printers, and mobile devices.
Perform hardware/software installations and upgrades.
Assist with network patching and printer support.
Administer user accounts (e.g. password resets, account creation) via Active Directory.
Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).
Participate in pan-European or global IT projects as required.
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What you'll bring
Our client are looking for someone who's technically capable, customer-focused, and eager to learn. You'll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential.
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Experience & Knowledge:
1-2 years in a 1st line helpdesk or IT support role.
Windows OS (e.g. Windows 11) and Microsoft Office applications.
Active Directory, along with VPN and anti-virus solutions.
PC/laptop hardware and peripherals, including printers.
Mobile devices and mobile device management tools (Intune preferred).
Basic networking concepts (IP, DNS, DHCP).
Experience installing software related to CAD or PLC programming tools is advantageous.
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Personal Attributes:
Excellent customer service and interpersonal skills.
Strong analytical and problem-solving abilities.
Highly organized with attention to detail.
Clear and effective communication skills.
Able to work independently and as part of a team.
Passionate about delivering high-quality support.
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Working Environment
Based full-time in our clients Milton Keynes head office. Working hours Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30.
May occasionally require evening or weekend work to support office moves or resolve critical issues.
Ability to lift and move computer equipment as needed
IT Support Technician
Milton Keynes Posted about 16 hours ago
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International House, The Chase, Foxholes Business Park, Hertford, Hertfordshire, SG13 7NN

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