Job Description

Job description

Are you a tech-savvy problem solver who's passionate about providing excellent IT services to schools? If so, then this is a fantastic opportunity to join a forward-thinking, rapidly growing IT company based in Wolverhampton as a Customer Support Technician providing IT support to a variety of schools based in Redditch.

Duties:

- Provide technical support and troubleshooting for computer hardware, software, and network-related issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and access permissions
- Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
- Collaborate with team members to resolve IT issues and implement solutions
- Document and track support tickets using our ticketing system, Freshdesk
- Assist with software installations and updates
- Conduct regular system maintenance tasks, such as backups and updates

Attending schools following a schedule and providing hands-on IT support and advice to our customers.

This role offers a fantastic variety of experiences, and no two days are the same.

Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk.

What we need

Relevant industry specific qualification Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS. Strong analytical and problem-solving skills to diagnose and resolve technical issues Proficiency in computer hardware setup, configuration, and troubleshooting Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos Resilience, flexibility and ability to work independently as well as collaboratively in a team environment Minimum two years of experience working in an IT support role Methodical and well organised Full UK driving licence with no more than 3 penalty points and access to own vehicle Right to work in the UK Wiling to commute to a maximum of 1 hour

What we'd love

Experience working in an education setting Experience working in an MSP (Managed Service Provider) Familiar with a structured, fast-paced, and professional working environment

Your rewards

Competitive salary, with a yearly review and structured pay scales 23 days annual leave plus bank holidays Additional sick pay Health Cash Plan - with contributions towards dental, and optical expenses as well as a host of other benefits. Contributory Pension Scheme Commission depending on eligibility and available schemes 24/7 Employee Assistance Programme Training and career progression Discounts on gym memberships, Apple products, cinema tickets etc. Uniform provided Salary sacrifice electric vehicle scheme Discounted apartment rental in Canary Islands, Spain Microsoft Surface Laptop

Our values

Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.

What you need to do now

Are you looking for a role where you can help implement best-practice into a fast-growing Managed Service Provider? In a Company that won't treat you like a number, where you will have a voice to make operational and cultural improvements. If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Send us your CV and a covering letter.

APPLY TODAY!

We are an equal opportunities employer. We aim to provide a workplace in which all employees are treated in a fair and consistent manner. Where differences are celebrated, and everyone is encouraged to be themselves. We will ensure, to the best of our ability, that employees and all others who have contact with the Company are not discriminated against, either directly or indirectly.

Important Conditions

Please note that this role is subject to conditions:

As an IT service provider that works closely with schools, we are dedicated to protecting children from harm and adhere to strict safer recruitment practices. We believe that each role involves engaging in regulated activity, as defined in the KCSIE 2025, and as such, all applicants will undergo a comprehensive vetting process. This process includes safeguarding and pre-employment checks, such as an enhanced DBS with a children's barred list check, qualification checks, two satisfactory reference checks, a full employment history check (with explanations for any gaps), medical fitness, and identity checks. We may defer the start date if the relevant checks are not completed by the specified start date. Before the interview, shortlisted candidates will be required to disclose why they may not be suitable to work with children, and we may conduct an online search as part of our due diligence. After a successful appointment, applicants must complete mandatory training and continue to do so regularly to maintain our commitment to safeguarding children. Compliance with our safeguarding measures is a condition of employment for all employees.

The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.

Data Protection Statement

By applying for this job, you consent to Concero UK Limited collecting, storing and processing your data in accordance with current data protection legislation.

For more information on how we use the information you have provided, please email us.

Disability Confident:

Concero UK Ltd is committed to being a Disability Confident Employer, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with HR.

PLEASE NOTE

: Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings.

Job Type: Full-time

Pay: 24,000.00-33,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Private dental insurance Private medical insurance Sick pay
Experience:

on-site IT support: 2 years (preferred)
Licence/Certification:

full UK driving licence with no more than 3 penalty points? (required) roadworthy car suitable for business use (required)
Work authorisation:

United Kingdom (required)
Location:

Redditch B97 (preferred)
Willingness to travel:

25% (required)
Work Location: In person