Job Description

Responsibilities:

Assist customers with inquiries related to computers, peripheral devices, and software products.

Provide guidance on product selection based on customer needs and preferences.

Troubleshoot and resolve customer issues regarding hardware and software functionalities.

Install, configure, and update software applications on customer devices.

Perform hardware installations, upgrades, and repairs as necessary.

Conduct diagnostics to identify and resolve technical problems efficiently.

Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units.

Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations.

Monitor system performance and address any issues to minimize downtime.

Maintain accurate records of inventory levels for computers, peripherals, and software products.

Coordinate with vendors for product procurement and replenishment.

Conduct periodic audits to reconcile physical inventory with database records.

Document troubleshooting procedures, solutions, and best practices for future reference.

Create user manuals and instructional guides for customers on product usage and maintenance.

Provide training sessions to retail staff on new products, features, and troubleshooting techniques.

Educate customers on the use and care of their purchased devices and software.

Ensure compliance with data protection regulations and security protocols.

Implement security measures to safeguard customer data and sensitive information.

Stay updated on industry trends, technological advancements, and security threats.

Requirements & Skills:

High school diploma or equivalent bachelor's degree in information technology, Computer Science, or related field preferred.

Proven experience in technical support, preferably in a retail environment.

Proficiency in troubleshooting hardware and software issues.

Must have good knowledge of GDPR.

Strong communication and interpersonal skills.

Ability to multitask and work efficiently in a fast-paced environment.

Knowledge of computer systems, networking, and software applications.

Familiarity with inventory management systems and retail operations.

Job Type: Full-time

Pay: 38,700.00-40,000.00 per year

Benefits:

Additional leave Company car Company pension Flexitime Profit sharing Store discount Work from home
Experience:

Computer hardware: 1 year (preferred)
Work Location: In person

Reference ID: N8-0014