Job Description

IT Support Technician

Micropress Printers Ltd - one of the UK's leading print manufacturers - is a dynamic and forward-thinking organisation recognised as a market leader in the use of technology to automate and streamline business processes. From advanced production systems to innovative use of robotics and software development, technology is at the core of everything we do.

We are currently looking to recruit a IT Support Technician to join our dedicated IT and Development Team. You'll be working alongside a highly skilled team committed to driving the business forward through innovation, automation, and continuous improvement in technology. This is an exciting opportunity for someone passionate about IT who is keen to learn and develop their skills in a fast-paced, technology-driven environment.

The Role

This is a varied and hands-on position where you'll play a key part in supporting internal users across all departments. As the first point of contact for IT issues, you will monitor the service desk, troubleshoot hardware and software problems, and support our internal systems. You will also assist in maintaining the company's network infrastructure and take part in wider IT projects aimed at improving efficiency and performance.

Full training will be provided, and we offer opportunities to gain formal IT qualifications.

Key Responsibilities

Provide 1st and 2nd line IT support across all areas of the business Install, maintain and upgrade a wide range of IT equipment and systems Monitor, support and manage help desk ticketing system Set up and manage user accounts and access rights according to company policies Maintain accurate asset registers and IT documentation Monitor system backups and assist in disaster recovery testing Support IT-led projects including automation and systems integration Collaborate closely with the wider IT & Development team on strategic initiatives

Skills & Attributes

Basic knowledge of Windows operating systems and Microsoft Office A flexible, proactive attitude and strong customer service ethos Good communication and interpersonal skills Reliable, punctual, and highly motivated Willingness to learn new skills and grow within the role

Desirable

Any experience (personal or professional) in IT troubleshooting Familiarity with help desk systems or ticketing tools
This is a full-time position based at our site in Suffolk, offering a fantastic opportunity to grow your career in IT with one of the UK's most technologically advanced printing businesses.

Job Type: Full-time

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person